Business Details
About
Cell Phone Store
Location
Hours
Reviews
3.5
375 reviews
5 stars
185
4 stars
41
3 stars
24
2 stars
19
1 star
106
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Kelsey, Irvin, and Cody.
Customer Service Issues
Several reviews noted poor customer service experiences, including long wait times, unhelpful staff, and unresolved issues with billing and promotions.
Store Management
Feedback indicated that management, particularly Ingrid, received criticism for unprofessional behavior and lack of support for staff and customers.
Technical Issues
Customers reported problems with device setups, incorrect billing, and issues with promotions not being honored, leading to frustration and dissatisfaction.
Store Environment
While some found the store clean and well-organized, others mentioned understaffing and long wait times as significant drawbacks.
- RGRobert Griffin3 days ago5.0Helped with a new screen protector and a Verizon Business Internet Gateway. Staff was extremely nice and helpful.
- MMMeagan5 days ago1.0Gotta love being asked for a review in exchange for a coupon... then being sent an expired coupon.
- JMJenafer Miller5 days ago5.0We came in for a new phone since my iPhone 6 was broken. Ibraaheem was amazing professional and made us laugh. We were in and out under an hour. He flew all the way from Michigan to help out and we are glad we got him! Transfer him to AZ!
- LCLana CullenJan 4, 20265.0Domenique was knowledgeable, efficient and very personable. He made a correction to the services on my account a very easy process, answered all my questions, helped me pay my bill and sold me a VENTEV wireless magnetic 3-in-1 Desk Mount charger and phone holder that I had no idea what a useful item I was missing out on. I can't wait to use it to enhance the other members' meeting experience where I am responsible for making ZOOM meetings available to those members who are unable to make our "in-person" meetings. THANK YOU, DOMENIQUE!!!
- CCChristina ChambersDec 26, 20255.0Very helpful- still like my iPhone 7 I had more than this iPhone what…17? But Michael was helpful even while juggling several other customers and the store phone