Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Phoenix for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
774 reviews
5 stars
412
4 stars
116
3 stars
53
2 stars
34
1 star
159
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised individual staff members for their helpfulness and professionalism, others reported rude and dismissive behavior from employees.
Store Experience
Many customers appreciated the quick service and efficiency at certain locations, while others experienced long wait times and unhelpful staff.
Technical Support
Customers expressed frustration with online and phone support, citing long wait times and ineffective assistance, contrasting with positive experiences in-store.
Pricing Issues
Several reviews mentioned dissatisfaction with pricing and billing practices, including unexpected charges and difficulties in understanding bills.
Product Knowledge
While some staff were noted for their knowledge and ability to assist with product selection, others were criticized for being pushy or not providing adequate information.
- MTManny Toledano3 days ago1.0No wonder there is some 1 star ratings here.. just experienced myself a waste of time with one their Verizon Business Account person. She still has the audacity to speak to me about respect when she did not respect my time when I was in their store porting 2 lines from another carrier. I wasted my entire morning fixing her mess through their Verizon corporate number. Not even our first month with Verizon and the first experience has taken place. I will not mention names, but I hope they get to fix their way of working with their customers.
- MMModolfrNov 16, 20255.0Sequoia was extremely helpful helping me setup my phone for my child with restrictions and tracking to protect a growing mind. Even though there was a site issue that created a slower resolve she was very professional and patient. She brought verizon an image of integrity. If you guys lose her send her our way for work.
- SJSeazon JessupOct 23, 20252.0Verizon online customer service was more helpful than the store associated. Just an FYI!
- EFe FootOct 22, 20255.0Verizon offers excellent service and reliable coverage — definitely one of the best networks out there. The signal is strong almost everywhere, and the data speeds are consistently fast. Customer service is professional and helpful, whether you visit in-store or call for support. The plans can be a bit pricey, but you really get what you pay for in terms of quality and reliability. Overall, Verizon is a great choice if you want dependable phone service and strong nationwide coverage.
- KPKeyra PowellOct 12, 20251.0Got my phone set up here about a month ago. 34 yr old stanford graduate ...so I'm not stupid. Is there some kind of adult special needs phone program .......if so allot of y'all are gonna need some assistance like not offing yourselves. FYI if I'm accurate about Janine Huggard calling ahead of time to set up this phone in a special needs format I suggest someone make some calls ASAP to remove it and trace it since there's an entire missing class from New England situation
Frequently Asked Questions About Verizon
What products and brands does the Verizon store in Phoenix offer?
The Verizon store offers the latest 5G smartphones including the new iPhone 15, Google Pixel 8, Samsung Galaxy S23, and devices from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Where is the Verizon store in Phoenix located?
It is located at 3121 W Peoria Ave, Suite 112, Phoenix, AZ 85029, USA.
What are the store hours for the Verizon Phoenix location?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What payment methods does the Verizon store accept?
The store accepts payments via check, debit card, and mobile NFC payments; cash is not required.
What types of services are available at the Verizon Phoenix store?
They offer mobile plans, wireless internet plans, and voice plans, along with business cell phones, mobile hotspots, tablets, and laptops.
Can I pick up my online order at the Verizon store in Phoenix?
Yes, the store provides in-store pickup along with options like free 2-day shipping, express lockers, and same-day delivery in select areas.
Is there free Wi-Fi available at the Verizon Phoenix store?
Yes, the store offers free Wi-Fi for customers.
Which nearby restaurants can I visit before or after shopping at Verizon?
Nearby dining options include Chronic Tacos, Potbelly Sandwich Shop, Menchie's frozen yoghurt, Starbucks, Smashburger, MOD Pizza, and Taco Night & Tequila for a variety of tastes and quick meals.
Are there any healthcare facilities near the Verizon store in Phoenix?
Yes, nearby healthcare options include Guardian Angel Home Care, The Joint Chiropractic, Stellar Family Medical Clinic, Arizona Dental Management, Sunshine Pediatrics, and S and G Pharmacy.
What other services or businesses are located near the Verizon Phoenix store that might be of interest?
Nearby places of interest include Pioneer Mortgage Company for financial services, Prime Eye Care for optometry needs, and several fast food restaurants like Chick-fil-A and Metrocenter Chick-fil-A.