Business Details
3121 W Peoria Ave, Phoenix, AZ
85029, United States
Certified by Verizon • Feb 22, 2026
(602) 371-0515
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/arizona/phoenix/black-canyon-commons-1079230
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Phoenix for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.9
1,064 reviews
5 stars
621
4 stars
129
3 stars
64
2 stars
49
1 star
201
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of accountability.
Product Issues
Several customers reported receiving defective products and issues with billing, leading to frustration and dissatisfaction.
Staff Knowledge
Some staff members were noted for their knowledge and ability to assist customers effectively, while others were described as unhelpful or dismissive.
Wait Times
Customers experienced long wait times both in-store and on the phone, contributing to negative experiences.
Store Experience
While some customers had positive experiences with specific employees, others reported poor service and a lack of attention from staff.
- BWBARBARA WilliamsJan 22, 20265.0Yadi, professional, courteous and confident in the knowledge of the prod
- JAJose AlbertoJan 20, 20261.0Agarre un Samsung S25 ultra nuevo y no cargaba y verizon no quiso hacerse responsable pero el telefono si lo siguieron cobrando. Les deje saber que ese telefono estaba defectuoso y dijeron que ellos no hacen telefonos que los hace samsung . Venden telefonos defectuosos y los conran como nuevos.
- MGMiguel GarciaJan 3, 20261.0Customer service needs a lot of help.
- MMMirandaDec 21, 20251.0This place is terrible. The professionalism here is non existent. The lady with the pink hair completely messed up my account without letting me know, which is very frustrating as this is money I pay every month. I will be getting this fixed at a different location. Yadhira had an attitude the whole time and was very short with me while she was “assisting” me. Why be in this business when you can’t even have a smile on your face. This is frustrating as I have been a verizon customer for over 20 years.
- SZSusie ZubiranDec 7, 20255.0Danny helped us with our new family plan, even though we had complications with our old phone carrier, we were able to get great customer service from Danny to help us get through it. Thank you Verizon
Frequently Asked Questions About Verizon
What products and brands does the Verizon store in Phoenix offer?
The Verizon store offers the latest 5G smartphones including the new iPhone 15, Google Pixel 8, Samsung Galaxy S23, and devices from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Where is the Verizon store in Phoenix located?
It is located at 3121 W Peoria Ave, Suite 112, Phoenix, AZ 85029, USA.
What are the store hours for the Verizon Phoenix location?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What payment methods does the Verizon store accept?
The store accepts payments via check, debit card, and mobile NFC payments; cash is not required.
What types of services are available at the Verizon Phoenix store?
They offer mobile plans, wireless internet plans, and voice plans, along with business cell phones, mobile hotspots, tablets, and laptops.
Can I pick up my online order at the Verizon store in Phoenix?
Yes, the store provides in-store pickup along with options like free 2-day shipping, express lockers, and same-day delivery in select areas.
Is there free Wi-Fi available at the Verizon Phoenix store?
Yes, the store offers free Wi-Fi for customers.
Which nearby restaurants can I visit before or after shopping at Verizon?
Nearby dining options include Chronic Tacos, Potbelly Sandwich Shop, Menchie's frozen yoghurt, Starbucks, Smashburger, MOD Pizza, and Taco Night & Tequila for a variety of tastes and quick meals.
Are there any healthcare facilities near the Verizon store in Phoenix?
Yes, nearby healthcare options include Guardian Angel Home Care, The Joint Chiropractic, Stellar Family Medical Clinic, Arizona Dental Management, Sunshine Pediatrics, and S and G Pharmacy.
What other services or businesses are located near the Verizon Phoenix store that might be of interest?
Nearby places of interest include Pioneer Mortgage Company for financial services, Prime Eye Care for optometry needs, and several fast food restaurants like Chick-fil-A and Metrocenter Chick-fil-A.
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Certified February 22, 2026Yext Knowledge Graph
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