Business Details
16842 N 7th St, Phoenix, AZ
85022, United States
Certified by Verizon • Feb 22, 2026
(602) 547-0150
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/arizona/phoenix/bell-towne-centre-295811
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Phoenix for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.7
821 reviews
5 stars
455
4 stars
79
3 stars
40
2 stars
47
1 star
200
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others received criticism for being rude or unhelpful.
Staff Knowledge
Several reviews highlight a lack of product knowledge among staff, leading to confusion and unresolved issues for customers.
Wait Times
Many customers reported long wait times for assistance, with some stating they waited over an hour without being helped.
Sales Practices
Customers expressed frustration with upselling tactics and unclear communication regarding promotions and charges.
Positive Experiences
Despite the negative feedback, there are numerous mentions of specific employees providing excellent service, indicating that positive experiences do occur.
- JWjoshua wareFeb 19, 20261.0Just left this store, waited over an hour. 4 employees and 5 customers, 3 of those employees were talking in a corner for the entire time and only 1 was helping a single customer. Absolutely rediculous.
- AFAmanda FrientFeb 3, 20265.0Jasmin helped me out, was extremely knowledgeable and sooo friendly! She made my whole experience at Verizon great, I’ll be sure to tell all my friends to do their upgrades here.
- MMMikeJan 26, 20261.0The older dark haired female there is useless. Went into the store to simply drop off a device. Told her that I was on the phone with customer care for over two hours trying to handle it. She informed me to just turn around leave and call them back and offered me zero help whatsoever. Great in store customer service! I can see why you guys have a 3.5 rating on Google. Well deserved I’d sayTime for some more staff training.
- WWWayJan 23, 20261.0If you have time to waste then this is your place
- JVJose VargasJan 19, 20261.0The sassy manager told me he would not take the new in box iPhone 16 I was returning into his inventory. The Verizon rep told me to go to this store specifically. Horrible attitude crappy customer service! Stay far away from this store!
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Phoenix?
The Verizon store in Phoenix is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon store in Phoenix located?
The Verizon store is located at 16842 N 7th St, Ste 1, Phoenix, AZ 85022.
What brands of smartphones does the Verizon store offer?
The store offers 5G smartphones including Apple (iPhone 15), Samsung Galaxy S23, Google Pixel 8, Motorola, Kyocera, and TCL.
Can I schedule an in-store appointment online for the Verizon store in Phoenix?
Yes, you can schedule an in-store appointment online through their website or via the My Verizon app.
What delivery and pickup options does the Verizon store in Phoenix provide?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for your orders.
Which services are available at the Verizon store in Phoenix?
The store offers mobile plans, wireless Internet plans, and voice plans for both personal and business needs.
Does the Verizon store accept mobile NFC payments or debit cards?
Yes, the store accepts mobile NFC payments, debit cards, and does not require cash only transactions.
What nearby places can I visit before or after shopping at the Verizon store?
Nearby you can visit Einstein Bros. Bagels for breakfast or lunch, Chili's Grill & Bar for American cuisine, or the Bell Town Shoe Repair for shoe services.
Are there any nearby hair salons if I want to get a haircut after visiting Verizon?
Yes, Keep It Cut and Cool Cuts 4 Kids are nearby hair salons where you can get a haircut after your visit.
How can nearby transit or local services make my visit to Verizon easier in Phoenix?
The nearby U.S. Post Office and Bank of America provide convenient services close to Verizon, and you can also explore local shops like Hallmark or Karen's Hallmark Shop for gifts during your visit.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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