Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Phoenix for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
588 reviews
5 stars
301
4 stars
69
3 stars
31
2 stars
32
1 star
155
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting poor experiences, unhelpful staff, and long wait times.
Staff Knowledge
Several reviews highlight a lack of product knowledge among staff, leading to confusion and unresolved issues for customers.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that positive experiences do occur.
Sales Pressure
Multiple reviews mention feeling pressured into purchases or upsold on services that were not clearly communicated, leading to dissatisfaction.
Store Environment
Customers reported a chaotic store environment with long wait times and disinterested staff, contributing to a negative shopping experience.
- GSGigi Santella5 days ago5.0The in-store representative who helped me was kind knowledgeable and very efficient.
- DSDavey StoneJan 2, 20265.0Tre and Jasmin were amazing to deal with! I had been going back and forth with Verizon on the phone for over a month and I came into the store and they got me straightened out the first visit. They are great!
- PHPete HamstraDec 18, 20251.0Terrible customer service. Checked in digitally but never called. Totally lost me. VERY disappointing
- HKHeath KerleyDec 18, 20251.0One of the worst companies to deal with. Sent me a bill and said it needed to be paid by next month and when I called in to pay the same day I received the bill they said I was in collections for a service I never had nor used. Stay away from these guys to keep your sanity.
- KGKeith GrossDec 16, 20251.0Terrible experience buying a new iphone. I feel like I’m dealing with cox. It’s an awful experience and makes me regret my decision. Don’t try to call the store either, took 6 minutes to get on the phone with someone from a call center.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Phoenix?
The Verizon store in Phoenix is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon store in Phoenix located?
The Verizon store is located at 16842 N 7th St, Ste 1, Phoenix, AZ 85022.
What brands of smartphones does the Verizon store offer?
The store offers 5G smartphones including Apple (iPhone 15), Samsung Galaxy S23, Google Pixel 8, Motorola, Kyocera, and TCL.
Can I schedule an in-store appointment online for the Verizon store in Phoenix?
Yes, you can schedule an in-store appointment online through their website or via the My Verizon app.
What delivery and pickup options does the Verizon store in Phoenix provide?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for your orders.
Which services are available at the Verizon store in Phoenix?
The store offers mobile plans, wireless Internet plans, and voice plans for both personal and business needs.
Does the Verizon store accept mobile NFC payments or debit cards?
Yes, the store accepts mobile NFC payments, debit cards, and does not require cash only transactions.
What nearby places can I visit before or after shopping at the Verizon store?
Nearby you can visit Einstein Bros. Bagels for breakfast or lunch, Chili's Grill & Bar for American cuisine, or the Bell Town Shoe Repair for shoe services.
Are there any nearby hair salons if I want to get a haircut after visiting Verizon?
Yes, Keep It Cut and Cool Cuts 4 Kids are nearby hair salons where you can get a haircut after your visit.
How can nearby transit or local services make my visit to Verizon easier in Phoenix?
The nearby U.S. Post Office and Bank of America provide convenient services close to Verizon, and you can also explore local shops like Hallmark or Karen's Hallmark Shop for gifts during your visit.