Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Phoenix for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
582 reviews
5 stars
296
4 stars
69
3 stars
31
2 stars
32
1 star
154
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some employees received praise for their helpfulness, while others were criticized for being rude or unhelpful.
Staff Knowledge
Several customers reported a lack of knowledge among staff, leading to confusion and unresolved issues.
Wait Times
Many reviews mentioned long wait times for assistance, with some customers feeling ignored or unacknowledged during their visits.
Sales Practices
There were complaints about aggressive sales tactics and upselling, with some customers feeling misled about promotions and charges.
Store Environment
Some customers noted poor store conditions, including cleanliness issues and a lack of organization.
- AAAdrian Aguirre3 days ago5.0Kris is an amazing guy! Helped me with everything and made sure all of my questions were answered! Left very satisfied and excited with my new services. Thank you Kris!
- JJJudy JohnsonNov 9, 20255.0April was efficient and provided the help I needed with my Sansung phone. I will l seek her help again if needed.
- SBStephen BradyNov 1, 20255.0AWESOME customer service. Freddie was very helpful and actually helped resolve all the problems we were having. Dude needs a raise he's a great customer service rep.
- PGPatricia Gudrian-CrawfordOct 26, 20251.0Jazmyn was completely unhelpful provided inaccurate information and told us she didn’t care if we went to another provider after we have been with VZW for 26 years. I don’t know if Verizon doesn’t provide training to their staff or if they just don’t care anymore about customers because they have enough of them.
- ACAbdul ChaaraOct 8, 20251.0Horrible customers service. Rep caugh on my face. Asked whats wrong with him. The human asked if i was Ok? 10 Reps watching 3 custumers and nothing done. Tentions high. Maybe work culture. Extremely bad attutide. Bad vibes. Mr owner. Apologist in Cheif. Your guy . The big guy who caugh on my face made me Sick..... your lines make no difference. You hawe a bad store. Bad staff. You tried hard to take this review out and flag it. I wont let you. Yes. You need to sent your guy to be tested. Maybe he is spreading his valuablle Germs for a reason. All must be on your Cameras to review. And am happy to come and discuss this with you. Your store made me sick......
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Phoenix?
The Verizon store in Phoenix is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon store in Phoenix located?
The Verizon store is located at 16842 N 7th St, Ste 1, Phoenix, AZ 85022.
What brands of smartphones does the Verizon store offer?
The store offers 5G smartphones including Apple (iPhone 15), Samsung Galaxy S23, Google Pixel 8, Motorola, Kyocera, and TCL.
Can I schedule an in-store appointment online for the Verizon store in Phoenix?
Yes, you can schedule an in-store appointment online through their website or via the My Verizon app.
What delivery and pickup options does the Verizon store in Phoenix provide?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for your orders.
Which services are available at the Verizon store in Phoenix?
The store offers mobile plans, wireless Internet plans, and voice plans for both personal and business needs.
Does the Verizon store accept mobile NFC payments or debit cards?
Yes, the store accepts mobile NFC payments, debit cards, and does not require cash only transactions.
What nearby places can I visit before or after shopping at the Verizon store?
Nearby you can visit Einstein Bros. Bagels for breakfast or lunch, Chili's Grill & Bar for American cuisine, or the Bell Town Shoe Repair for shoe services.
Are there any nearby hair salons if I want to get a haircut after visiting Verizon?
Yes, Keep It Cut and Cool Cuts 4 Kids are nearby hair salons where you can get a haircut after your visit.
How can nearby transit or local services make my visit to Verizon easier in Phoenix?
The nearby U.S. Post Office and Bank of America provide convenient services close to Verizon, and you can also explore local shops like Hallmark or Karen's Hallmark Shop for gifts during your visit.