Business Details
4575 E Cactus Rd, Phoenix, AZ
85032, United States
Certified by Verizon • Feb 22, 2026
(602) 765-8000
Certified by Verizon • Feb 22, 2026
http://www.verizon.com/stores/arizona/phoenix/paradise-valley-village-R00000343157
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Phoenix for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.3
321 reviews
5 stars
158
4 stars
22
3 stars
15
2 stars
13
1 star
113
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for rudeness and lack of knowledge.
Wait Times
Many customers reported long wait times and poor management of customer flow, leading to frustration.
Product Knowledge
Several reviews highlighted a lack of product knowledge among staff, resulting in misinformation and unresolved issues.
Store Management
Store management received negative feedback for poor handling of customer complaints and inadequate support for staff.
Overall Experience
Overall experiences varied widely, with some customers expressing satisfaction while others reported significant dissatisfaction and intent to switch providers.
- SSSgr Sgr6 days ago5.0Got the best customer service ever from Cody today. He helped me today clear my phone and gave me great advice to better safe guard my phone from future internet fraud. Definitely an employee to keep!!
- AKArash KouhiFeb 10, 20265.0Great store and service. I came in and met with Cody got all 5 of us on a new Verizon plan and Eddy helped me with additional set up and screen protectors the following day.
- LHLisa HobergFeb 7, 20265.0We’ve had five lines with Verizon for years and have always had great experiences at this store, but today was truly exceptional. My mom recently experienced identity theft and her phone stopped receiving calls, which was incredibly stressful. Freddie was unbelievably patient, kind, and compassionate with her throughout the entire visit. He spent about an hour carefully troubleshooting and making sure everything was resolved. We are so grateful for his professionalism and the comfort he provided during a really difficult situation
- JSJasmin SainzFeb 3, 20265.0Amanda was great! She’s very knowledgeable & friendly, got me set up with what I needed! Definitely going to back to her if I need anything else
- SUSammy Glassman UtsunomiyaJan 11, 20263.0I worked with Amanda and Victor to bring 4 new lines and a business account to Verizon. Amanda and victor were great. I was given the wrong phone and because I opened it they charged me $50 restock fee. Seriously Verizon!! I bring this business from a competitor and this is how you treat your clients!!?! Extremely disappointed in what was originally a great experience. Later I worked with Tyler and he was great. So, the people at that store are wonderful but the company policy not so much.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Phoenix?
The Verizon store in Phoenix is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What products does Verizon Phoenix offer?
Verizon Phoenix offers business cell phones, business mobile hotspots, business tablets, and business laptops.
Which major smartphone brands can I find at the Verizon store in Phoenix?
You can find Apple, Samsung, Motorola, Google, Kyocera, and TCL smartphones at the Verizon store.
What shipping and pickup options are available for online orders at Verizon Phoenix?
Online orders can be picked up in store, shipped with free 2-day delivery, picked up through express lockers, or delivered same day where available.
Can I schedule an appointment to visit the Verizon store in Phoenix?
Yes, you can schedule an in-store appointment online to visit the Verizon store in Phoenix for personalized service.
What types of mobile plans and services does Verizon provide?
Verizon offers mobile plans, wireless internet plans, and voice plans suitable for personal or business use.
Does the Verizon store in Phoenix accept multiple payment methods?
Yes, the store accepts checks, debit cards, and mobile NFC payments and does not require cash only.
What nearby dining options are available around Verizon Phoenix?
Nearby dining options include The Habit Burger Grill, Olives Mediterranean Grill, Garbanzo Mediterranean Grill, Marie Callender's, Jersey Mike's Subs, Mission BBQ, and LongHorn Steakhouse, great for grabbing a meal before or after your visit.
Are there any other mobile phone stores near the Verizon location?
Yes, there is another Verizon store and a T-Mobile store nearby, providing alternative mobile options in the area.
What wellness or personal care services can I find near the Verizon store?
Nearby you can find wellness services such as AZ Chiropractic, Skoah spa, For The Love Of Dog Salon, The Fur District Grooming Salon Suites, Pampered and Petite Pet Spa, and The Dapper Doxie grooming.
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