Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Phoenix for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
432 reviews
5 stars
225
4 stars
70
3 stars
27
2 stars
20
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude and unhelpful.
Staff Knowledge
Several customers noted that staff members were knowledgeable and provided effective solutions, but there were also complaints about employees lacking expertise.
Sales Pressure
Multiple reviews mentioned aggressive sales tactics, with some customers feeling pressured to upgrade or purchase additional services.
Wait Times
Customers frequently reported long wait times and understaffing, leading to frustration during their visits.
Transparency Issues
Several reviews highlighted concerns about misleading information regarding fees and services, leading to dissatisfaction with the overall experience.
- IIiamthewheel2 days ago1.0Pathetic! Verizon was bad 20 years ago and it’s only gotten worse! Is now a mere commodity with ZERO service! No wonder they are laying off 14,000 people! No value in the wireless product anymore!
- BEBrandon Engbrecht4 days ago1.0I was in there for 45 seconds and somehow came out with a 1 star review worth writing. Had 6:00pm appt, walked in and was greeted. Asked me what I was there for, told him. Just looking to switch plans. “We can’t do that” no further explanation. I ask why “it’s a customer service job”. Okay, how do I do it? “Call 611” so there’s nothing I can do today? “No. All I can do is sell you a phone”. I’m not one to write reviews but it was wildly bad.
- MSMelissa SearsNov 1, 20254.0Took awhile, but they got my new phone up and running. I'm not tech savvy, but they were patient with this old lady!
- LDLindsay DahlOct 27, 20252.0Pretty bad customer service...... should have gone to another location
- JSJulie SweeneyOct 16, 20255.0Dillon was AWESOME!! From the time he greeted us to the time we were leaving was lightning fast! We got exactly what we wanted! Good and fast service!! Highly recommend!! We were there to exchange a new unopened iPhone 16 for a iPhone promax 16.
Frequently Asked Questions About Verizon
What are the operating hours for the Verizon store in Phoenix?
The Verizon store in Phoenix is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon store located in Phoenix, AZ?
The Verizon store is located at 2651 N 44th St, Ste 1, Phoenix, AZ 85008.
What brands of smartphones does the Verizon Phoenix store offer?
The store offers the latest 5G smartphones including the new iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as brands like Motorola, Kyocera, and TCL.
Can I order online and pick up my purchase at the Verizon Phoenix store?
Yes, you can buy online and pick up your order in-store. The store also offers free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of services does the Verizon Phoenix store provide?
The store provides mobile plans, wireless internet plans, voice plans, and offers business cell phones, mobile hotspots, tablets, and laptops.
What payment methods are accepted at the Verizon Phoenix store?
The store accepts checks, debit cards, and mobile NFC payments. Cash payments are not required. Free Wi-Fi is also available in-store.
Is it necessary to schedule an appointment before visiting the Verizon store in Phoenix?
You can schedule an in-store appointment online for your convenience, but walk-ins are welcome during business hours.
What nearby dining options are available near the Verizon store in Phoenix?
Nearby dining options include Souper Salad for a healthy vegan buffet, Buffalo Wild Wings for American fare, Five Guys for burgers, Jimmy John's for sandwiches, Starbucks for coffee, Chipotle Mexican Grill, Burger King, Taco Bell, and Cinnabon for desserts.
What are some nearby telecommunications competitors to the Verizon store in Phoenix?
Nearby competitors include AT&T Arcadia, T-Mobile, and an AT&T Store, all offering mobile phone services and products.
Are there any nearby services that can complement a visit to the Verizon Phoenix store?
Yes, nearby services include America's Best Contacts & Eyeglasses for vision needs, Aspen Dental for dental care, Comerica Bank and Chase Bank for financial services, and Enterprise Rent-A-Car for travel needs.