Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Phoenix for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
437 reviews
5 stars
229
4 stars
70
3 stars
27
2 stars
20
1 star
91
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for their helpfulness and patience, while others were criticized for rudeness and lack of assistance.
Staff Knowledge
Several customers noted that some staff members were knowledgeable and provided effective solutions, while others were seen as incompetent or unhelpful.
Sales Pressure
Multiple reviews mentioned aggressive upselling tactics, leading to dissatisfaction among customers who felt pressured to upgrade or purchase additional services.
Wait Times
Customers frequently reported long wait times and understaffing issues, contributing to frustration during their visits.
Overall Experience
Overall, experiences varied widely, with some customers expressing satisfaction and loyalty, while others vowed to switch providers due to poor service.
- PPP.I.2 days ago1.0Verizon told me I was a victim of unauthorized MAC Bridging and IP Address Hijacking. All of my search results are coming back to the hackers location at El Prado Estates RV Park in Yuma, AZ. Verizon will not cooperate with Law Enforcement to stop the person hacking Verizon customers. All of my search results continue to be for the hackers location.
- IWIsaac Weyand-GeiseDec 18, 20255.0Gabino was very helpful and persistent in resolving my grievances, when I brought a few issues I was having with my account to his attention.
- EDEric DuggerDec 17, 20255.0My phone wasn't working right and immediately after walking through the doors, I was walking right back out thanks to an associate. He found my service toggle was turned off real fast.
- IIiamthewheelNov 21, 20251.0Pathetic! Verizon was bad 20 years ago and it’s only gotten worse! Is now a mere commodity with ZERO service! No wonder they are laying off 14,000 people! No value in the wireless product anymore!
- BEBrandon EngbrechtNov 19, 20251.0I was in there for 45 seconds and somehow came out with a 1 star review worth writing. Had 6:00pm appt, walked in and was greeted. Asked me what I was there for, told him. Just looking to switch plans. “We can’t do that” no further explanation. I ask why “it’s a customer service job”. Okay, how do I do it? “Call 611” so there’s nothing I can do today? “No. All I can do is sell you a phone”. I’m not one to write reviews but it was wildly bad.
Frequently Asked Questions About Verizon
What are the operating hours for the Verizon store in Phoenix?
The Verizon store in Phoenix is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon store located in Phoenix, AZ?
The Verizon store is located at 2651 N 44th St, Ste 1, Phoenix, AZ 85008.
What brands of smartphones does the Verizon Phoenix store offer?
The store offers the latest 5G smartphones including the new iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as brands like Motorola, Kyocera, and TCL.
Can I order online and pick up my purchase at the Verizon Phoenix store?
Yes, you can buy online and pick up your order in-store. The store also offers free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of services does the Verizon Phoenix store provide?
The store provides mobile plans, wireless internet plans, voice plans, and offers business cell phones, mobile hotspots, tablets, and laptops.
What payment methods are accepted at the Verizon Phoenix store?
The store accepts checks, debit cards, and mobile NFC payments. Cash payments are not required. Free Wi-Fi is also available in-store.
Is it necessary to schedule an appointment before visiting the Verizon store in Phoenix?
You can schedule an in-store appointment online for your convenience, but walk-ins are welcome during business hours.
What nearby dining options are available near the Verizon store in Phoenix?
Nearby dining options include Souper Salad for a healthy vegan buffet, Buffalo Wild Wings for American fare, Five Guys for burgers, Jimmy John's for sandwiches, Starbucks for coffee, Chipotle Mexican Grill, Burger King, Taco Bell, and Cinnabon for desserts.
What are some nearby telecommunications competitors to the Verizon store in Phoenix?
Nearby competitors include AT&T Arcadia, T-Mobile, and an AT&T Store, all offering mobile phone services and products.
Are there any nearby services that can complement a visit to the Verizon Phoenix store?
Yes, nearby services include America's Best Contacts & Eyeglasses for vision needs, Aspen Dental for dental care, Comerica Bank and Chase Bank for financial services, and Enterprise Rent-A-Car for travel needs.