Staff Attitude
Feedback on staff is mixed; while some customers praised the caring and compassionate nature of the staff, others reported rude and unprofessional behavior from certain employees.
Quality of Care
Many customers appreciated the thorough and attentive care provided by the veterinarians, particularly Dr. Ansems and Dr. Hatcher, while others expressed dissatisfaction with the handling of their pets.
Pricing Concerns
Numerous reviews highlighted concerns about high prices and unexpected charges, with some customers feeling that the clinic prioritizes profit over pet care.
Appointment Availability
Several customers noted difficulties in scheduling timely appointments, with long wait times being a common complaint.
Compassion in Difficult Times
Many reviews praised the clinic's compassion and support during difficult situations, such as euthanasia, indicating a strong emotional connection with clients.