Best Buy

4.1
4734 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
1949 E Camelback Rd, Phoenix, AZ
85016, United States

Hours

Reviews

4.1
4,734 reviews
5 stars
2,723
4 stars
969
3 stars
460
2 stars
193
1 star
389

What are people saying?

AI-generated from recent customer reviews

Product Availability

Customers appreciate the wide selection of electronics and accessories, but some report issues with inventory accuracy and availability of specific items.

Customer Service

Feedback on customer service is mixed; while some customers praise helpful and friendly staff, others report poor service and unhelpful employees.

Geek Squad Experience

Experiences with Geek Squad vary significantly, with some customers expressing dissatisfaction with service quality and others praising the assistance received.

Return and Warranty Issues

Several customers reported difficulties with returns and warranty claims, citing poor communication and unsatisfactory resolutions.

Store Environment

The cleanliness and organization of the store received mixed reviews, with some customers noting disarray and others appreciating the neatness.
  • JR
    Joey Ray
    Nov 15, 2025
    3.0
    Every time I go to this location they never have what I’m looking for.. you would think I’d know better by now haha.. their very polite and tend to their customers but, they just never have certain things in stock.
  • DD
    David
    Nov 14, 2025
    1.0
    I’m never doing business with Best Buy again. How do you advertise open box item in excellent condition with all the parts and then somebody returned it and stole the base for the monitor. Will be taking my business to Micro Center going forward. Thanks Best Buy.
  • CC
    compakdisc
    Nov 14, 2025
    5.0
    Waited for a Pokémon card release today and was impressed by the friendliness and efficiency of the staff. Seems like good management
  • MR
    Martha Rivera
    Oct 31, 2025
    1.0
    I needed to change payment method from my credit card to gift card on an item a couple of days passed returnable date. I drove to the store Wednesday as corporate asked me to on Tuesday, to have a manager do it as they for some odd reason couldn't over the phone. I spoke with manager John. After explaining my dilemma to him he claimed he couldn't do it, that the system wouldn't allow him. I knew he wasn't being truthful and told him there's always a way. He refused and sent me back to corporate. Today I went to the Thunderbird store and without hesitation the manager there did it. I was grateful and will always only shop at Thunderbird and never at Camelback location. So if you want some excellent service don't go here/manager John.
  • AN
    Athena Niccolai
    Oct 29, 2025
    3.0
    Well my experience was kind of Grimm, I asked the first guy do you have a CD laser cleaner he said yeah I have a computer disk cleaner the other guy said no over there by the DVDs I could not find any DVDs so now that I walked through the whole store I ended back up at the beginning and ask the lady in the she could look in the system to see if they have a CD laser cleaner even though it says online that there is one in this store they did not have one it was a waste of my time don't they think people need to clean their lasers on their devices any more why did they take them off the shelf? So they're not in high demand can't they keep at least 10 on the shelf for people like me who don't have internet and have to watch DVDs or regular TV. I went to several stores and not one store has a CD laser cleaner, it is a CD that sweeps the dust off of your lasers on your computer, your game system and your DVD Blu-ray systems, doesn't anybody use these anymore? I think so, I freaked out when there was no movies to buy at the Walmart store just a tiny little shelf and of course they did not! have the CD laser cleaner either and neither does Target, office Max / Staples 😞

Frequently Asked Questions About Best Buy

What are the main products available at Best Buy on 1949 E Camelback Rd?

Best Buy offers TVs, computers, appliances, cameras, and other electronics along with expert advice and Geek Squad support.

What are the store hours for Best Buy at this location?

The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.