Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
5,433 reviews
5 stars
2,931
4 stars
1,154
3 stars
600
2 stars
249
1 star
499
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times for assistance and unhelpful staff.
Staff Knowledge
While some employees were praised for their knowledge and helpfulness, others were criticized for being dismissive or unprofessional.
Product Availability
Customers frequently noted issues with product availability, including items listed as in stock but not found in-store.
Store Cleanliness
The store was described as clean and organized by some, but others found it run down and lacking in proper maintenance.
Management Issues
Several reviews highlighted problems with management, including unprofessional behavior and inadequate handling of customer complaints.
- MRMr. Rogers2 days ago5.0Geek squad techs Dylan and Ayden was phenomenal with quick customer Service. I showed up 25 minutes early before my Scheduled appointment, And they were nice enough to just not let me wait and take me in right away. I’m a part-time streamer on Twitch so having my PC is very important to me. I thought I was gonna have to leave my PC overnight and they said “you know what we’re gonna take care of that for you right away. Give us about 20 minutes.”. I’m getting a CPU installed. And I just wanted to say I’m so gratefully appreciative how quick and fast they work. Also the professional Work ethics they have, Which is rarely hard to find nowadays. I definitely recommend this place and if the manager should ever see this review, you should give them some kind of praise gratitude, or even a bonus. Thanks guys. I’ll be back again. Sincerely Knock_808
- BBBluefield5 days ago5.0Michael was awesome. No hastle, he took care of 3 customers in a very efficient way before my turn. You can tell when people exceed from the first hello he is one of them. My issue was solved in 5 min. And now im here buying something else knowing itll be taken care off if any issues in the future with this product.
- AGA GJan 2, 20265.0★★★★★ Jamir at the Best Buy on Thunderbird and 27th Ave provided an excellent experience. He was incredibly friendly, had very strong product knowledge, and took the time to make sure all my questions were answered. Because of his professionalism and efficiency, my shopping experience was completely seamless and stress-free. I really appreciated his help and would absolutely recommend working with Jamir if you visit this location.
- JCJohn CavanaughDec 28, 20251.0Absolutely the worst experience I’ve ever had in a retail store. Came in for 4 sets of car component speakers I already picked out, just needed to pick them up. No one, from the front desk, to any associate on the floor, or even ringing the bell in car audio came to help- literally just needed them handed to me. Going to buy online from Crutchfield. At least they answer when you call. This store is a joke.
- GRGladys Rivera-MartinezDec 22, 20255.0This is the first time going to this Best Buy and we spent awhile waiting around the printer section for someone to acknowledge us and then looking around the store for help. Even though it is Christmas season, the store was emptier than we expected. Anyways, the reason I gave 5 stars was because Cole saved the day by helping us at the register to order the printer we wanted - very patient and double checked that all of our info was correct. If it wasn't for Cole, I would've given this location 1 star and left to another location. If you need help just look for Cole.
Frequently Asked Questions About Best Buy
What are the operating hours of Best Buy at 2727 W Thunderbird Rd, Phoenix?
Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sundays from 10:00 AM to 8:00 PM.
Does this Best Buy location offer curbside pickup?
This Best Buy location offers same-day pickup but does not currently support curbside pickup.
Can I get technical support or repair services at this Best Buy store?
Yes, in addition to sales, Best Buy provides Geek Squad support and computer repair services at this location.
Is the Best Buy store wheelchair accessible?
Yes, this Best Buy location has a wheelchair accessible entrance.
What payment methods are accepted at Best Buy on W Thunderbird Rd?
Best Buy accepts debit cards and checks, and does not require cash only payments.
Where can I find Geek Squad services near Best Buy?
Geek Squad services are conveniently located near this Best Buy store, offering expert IT and computer repair to support your electronic purchases.
What dining options are available near Best Buy at Thunderbird Rd?
Nearby dining includes Rosati's Pizza for Italian cuisine, Athena Pita for Mediterranean dishes, and Port of Subs for sandwiches and fast food.
Are there fitness centers close to Best Buy in Phoenix?
Yes, Anytime Fitness gym and Ares BJJ Phoenix martial arts club are nearby for fitness and sports instruction.
Can I recycle electronics at the Best Buy on Thunderbird Rd?
Yes, this Best Buy location offers electronics recycling services for your convenience.
What type of products and services can I expect at the Best Buy on Thunderbird Rd?
You can shop for TVs, computers, appliances, and more, with expert advice and Geek Squad support available all in one place.