Best Buy

Reviews

• CL

  Christopher Littleton

  5 days ago
  3.0
  I really like Best buy I like it's atmosphere and what they have. It does amaze me though that there can be five people in the store with 20 associates standing around and it's hard to get somebody to unlock a case.
• JR

  Juan R.

  Mar 29, 2026
  4.0
  It's nice to be able to see and feel the product before making a decision however it isn't nice when they don't have the product in the store and you need to drive several miles to another store where it's available
• DO

  Dank Oranges

  Mar 28, 2026
  5.0
  I never knew how great Best Buy was until now. I just got a new phone and needed s case and screen protector for it. I came here to see what options they had and Zack was super helpful. He informed me on the perks of the mybestbuy membership and the different services they offered. I had no idea they could apply the screen protectors to your phone for you! And Zack did a great job, I couldn’t even tell the protector was there! Will definitely be coming back!
• KJ

  kaylee Jimenez

  Mar 2, 2026
  1.0
  I don’t normally write rude reviews, but today I had one of the worst customer service experiences I’ve ever had. I came into this Best Buy to replace a screen protector that has a lifetime warranty and to have it installed… something that should have taken just a few minutes. Instead, I was met with eye-rolling, dismissive attitudes and, if it couldn’t get any worse, a manager who clearly had no interest in helping but plenty of interest in standing around chatting. When I asked about the installation (which I had already paid for previously), the employee rolled her eyes and made a comment to the manager as if I had just asked them to complete the FitnessGram Pacer Test. The manager then came over with an equally rude attitude and ultimately walked away instead of resolving the issue. At that point it was pretty clear they had already decided helping a customer was simply too much effort for the day. The entire interaction made it feel like they were trying to figure out how to get me out of the store as quickly as possible rather than actually doing their jobs. I’ve rarely seen employees act this uninterested in helping someone who came in for such a basic service. What’s especially frustrating is that the employees at the Best Buy in Tempe Marketplace would never behave this way. Every time I’ve gone there they’ve been helpful, professional and actually seem like they want to be employed. Those employees deserve recognition for how they treat customers compared to the staff at this Ahwatukee location. I genuinely hope someone from corporate reads this review, because something about the management and customer service culture at this location clearly needs to change. A customer asking for a simple warranty service should never be treated like an inconvenience.
• MV

  Matthew Vance

  Mar 1, 2026
  2.0
  I usually like shopping at Best Buy, but this was a pretty frustrating experience. We purchased an $80 Xbox controller that was sold to us at full price and had nothing on the box indicating it was open-box or used. When we got home and opened it, it was very clear the item had been previously opened as the batteries were missing and the controller had visible scuff marks. This shouldn’t happen when you’re paying full retail price for a “new” product. We went back to the store to exchange it. They did swap it for a new one without arguing, which I do appreciate, but the bigger issue was how it was handled. I asked why a used controller ended up being sold as new and was given a vague explanation that didn’t make much sense. I then asked to speak with a manager and instead was just handed another cashier, who shrugged and said it was “probably human error.” That was basically the end of the conversation. As I was leaving, I got a quick, half-hearted “sorry,” but no real explanation and no sense that anyone actually cared about what happened. Mistakes happen and I totaly get that. What bothered me was the lack of accountability or concern. When customers are spending that kind of money, you expect quality control and at least a sincere response when something goes wrong. I’ll still shop here if I have to, but after this I’ll definitely be double-checking boxes before leaving the store.

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