VCA Animal Referral and Emergency Center of Arizona

Reviews

• SH

  Sadie Hazelo

  1 day ago
  5.0
  I 100% recommend bringing your animals here! We live in Payson, and after being bounced between three different hospitals, we called late at night, and they were able to get us in right away. Dr. Lenius and the nurse who helped us were absolutely amazing. Our puppy was diagnosed with parvo, and they worked with us to create an affordable treatment plan tailored to her needs and ours. After just two days of at-home treatment, she’s already back to herself, when other places had told us we might have to consider putting her down. They treated us with so much kindness, explained everything clearly, and gave advice as if we were friends, not just clients. We are incredibly grateful for this facility and their team!
• RH

  Rachel Elizabeth Hinze

  Mar 27, 2026
  5.0
  Saved my baby girl’s life! All the staff were amazing so kind and so patient. I love you all!! Thank you thank you cannot do justice with words what you did for me, for us. Love you guys!
• QS

  Quenea Sadler

  Mar 23, 2026
  1.0
  We recently visited VCA Animal Hospital and unfortunately had a very disappointing experience. While we were placed in a room quickly, we waited nearly two hours before anyone came in to see our cat. When the technician finally came in, there was no introduction—she immediately began asking questions without acknowledging our cat or taking a proper history. We brought our cat in after she ingested plastic and was showing the same symptoms as our previous cat, who sadly passed away just two months ago. This is still very traumatic for us, which made the lack of empathy even more difficult. The technician was extremely disengaged, responding with short answers like “yes” and “mhm,” and didn’t seem interested in understanding the situation. She also handled our cat roughly, swinging the carrier in a way that felt careless and inappropriate. The veterinarian was polite, but spoke very loudly, which made both us and our cat visibly uncomfortable. We were also told ultrasounds are only available Monday–Thursday, which was surprising for what is presented as an emergency facility. When going over paperwork, the technician rushed through everything without proper explanation, making us feel like we were being pushed out rather than cared for. When I asked about the “first exam free” promotion advertised on their website and received for our cat last time, 2 months ago. The technician dismissed it and said no one there had heard of it. Communication overall was inconsistent. The technician couldn’t provide a timeframe for imaging, yet the receptionist later gave one without issue. Discharge was also frustrating—we waited 30 minutes after already paying, only for our cat to again be handled roughly when returned to us. We ultimately decided to seek a second opinion because we did not feel our concerns were taken seriously. Another clinic even noted that the lack of clear communication around results and timing was not appropriate. Once they contacted VCA, the report was sent within an hour—something we were initially told had no timeframe. We had a positive experience here in the past, which is why we returned, but this visit was completely different. Based on this experience, we will not be coming back
• HH

  HJS

  Mar 18, 2026
  5.0
  I cannot thank this team enough for the care they showed my Charli Girl!! I will be forever grateful for them. They were so kind and patient when I asked questions. We’re so sweet and accommodating for Visiting hours. Everyday I got a call letting me know how she was doing. Thank you from the bottom of my heart for being so wonderful to my little bestie. She has the light back in her eyes.
• EC

  Ellie C

  Feb 27, 2026
  1.0
  Don't bring your pets here unless they're close to dying because they will likely kill your pets. The techs and vets are inexperienced and unskilled, and will likely put your pet in danger or kill them. I've already lost two to their incompetence, and the lack of compassion from every employee is astounding. Not to mention, they are owned by a venture capital company so all that matters to them is your money and their bottom line. You're better off going to a local vet that isn't VCA or Banfield because they at least would have a better chance to survive and the staff might actually care and be knowledgeable. Please avoid this place if you truly care about your pets and animals. I don't like writing reviews like this but after their rough/inhumane treatment of my pets and their indifference towards me twice, it's now a pattern. I have been a patron for a long time so for me to post honestly like this is very disheartening. Please take my warning seriously if you want to keep your animals alive.