Verizon

4.3
321 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Mesa, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
929 N Dobson Rd, Mesa, AZ
85201, United States

Hours

Reviews

4.3
321 reviews
5 stars
246
4 stars
21
3 stars
8
2 stars
11
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of staff members like Keenan, Isabelle, and Caleb, highlighting their patience and ability to answer questions.

Wait Times

Several reviews mentioned long wait times for service, particularly during busy hours, leading to frustration among customers.

Sales Pressure

Some customers felt pressured to purchase additional products or services, with mixed feelings about the sales tactics employed by staff.

Store Management

There were complaints about poor management and lack of support from higher-ups, which negatively impacted customer experiences.

Product Knowledge

Customers appreciated the detailed explanations and product knowledge provided by staff, especially regarding phone features and plans.
  • LS
    Logan Kruse (Sharpie)
    6 days ago
    5.0
    CHRISTIAN went above and beyond with helping a friend and I out, help getting him on my plane nd removing someone else from it. He didn't have to help, but he did and didn't fuss or anything. He personally helped aid in calling the verizon support line and talking with them aswell as providing with helpful information. Make sure he gets a kudos as he deserves and I will only be coming to this Verizon from here on out, 'preciate you Christian, looking forward to working with you again!
  • SF
    Skye Folfsky
    Nov 15, 2025
    5.0
    Christian was was an amazing help, he helped with a line transfer that another store was not able to process and Christian got it done in a fraction of the time. 10/10 will be coming back here any future endeavors.
  • AP
    Antares Phoenix
    Nov 11, 2025
    5.0
    Had the best possible experience here. She was most knowledgeable and helpful. Was trying to move a number from Tmobile to my Verizon. TMobile were jerks. A plus experience at Verizon. Been a long time customer.
  • PH
    Pam Hoyle
    Nov 10, 2025
    5.0
    Christian was patient and thorough. Neither my husband or I is very technical and he was genuinely helpful
  • JA
    jacy abbott
    Nov 4, 2025
    5.0
    This store is great they helped me through the immense difficulty with my previous provider and eventually we go everything worked out.

Frequently Asked Questions About Verizon

What products does Victra offer at the Verizon Authorized Retailer in Mesa?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Apple, Samsung, Motorola, and Google.

What are the operating hours for the Victra Verizon store at 929 N Dobson Rd, Mesa?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.