Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Mesa for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
627 reviews
5 stars
318
4 stars
87
3 stars
49
2 stars
27
1 star
146
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rude and unhelpful staff, lack of assistance, and dismissive attitudes.
Sales Experience
Several reviews highlighted issues with sales representatives providing incorrect information and failing to assist with billing or account issues.
Staff Knowledge
Customers expressed concerns about staff knowledge, with many feeling that employees were not adequately trained to handle inquiries or provide accurate information.
Positive Interactions
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that experiences can vary significantly.
- JCJoyce Clinton2 days ago5.0Hi! Wanted to let you know Cooper has outstanding service! He went above and beyond to help and explained each step. He’s got a ton of patience and deserves a raise! Cooper was such a wonderful employee and has excellent customer service and we are glad we stopped in.
- MCMelissa CooleyDec 29, 20251.0Genuinely wish we never left TMO after visiting, Not a great experience. Was told because we purchased/signed up online they were unable to help us. The gentleman said they were “Sales, Not customer service” and that was made abundantly clear by how we were spoken to. No explanation of the questions we asked, Just the same repeated answer, Go talk to support. A guy on a phone or chat can only do so much so we came into the store to be treated poorly and told there’s nothing they can do because they are sales, Gotcha. T-Mobile has better coverage in Tempe. Don’t come here, not worth the hassle. They are strictly a sales place - Not customer service stated by the store employees themselves. These guys are all about commission and if you don’t have cash in hand, They aren’t going to care why you’re there, You need to call/message customer service. 🤷♀️
- MEMaira EnriquezDec 22, 20251.0The store agent led me in the middle of a sale to take her lunch and the supervisor Samuel decided to help me after waiting for over an hour, he was rude and condescending and did not want to be there, he is the rudest person who should not be doing customer service.
- APA PDec 11, 20251.0Sales rep says one thing and then first bill came was a different from what it said.. sales rep Elizabeth apparently "best sales rep" fail to provide any information about the charges and bill. Then refer me to call them myself instead of them helping and resolving the issue right there and then.. sorry I already knew verizon says one thing then charges you another!!! Fail sales rep
- SSSkyla SharpNov 28, 20252.0I just went to this location for the first time (unfortunately after working a 15 hour shift) and the guy who “helped” me was awful. Frank is too focused on having a nonchalant aura to be hospitable towards customers, especially considering his job is sales. Might be the wrong calling buddy. He rolled his eyes multiple times and seemed annoyed anytime we had a question about the phones, process, or other devices in the store. Bro didn’t end up helping me at all because he didn’t ask the right questions before jumping into the Black Friday deal. I get it, yall had a long day after thanksgiving so did I but not once in my 15 hour shift did I speak this way to any of my patients and I don’t expect someone to speak to customers that way either. I will NOT be coming back and I suggest you go to a different location if you want to switch to Verizon.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Mesa, AZ?
The Verizon store in Mesa is open from 9:00 AM to 7:00 PM Monday through Saturday, and from 10:00 AM to 5:00 PM on Sundays.
What types of products does the Mesa Verizon store offer?
The Mesa Verizon store offers business cell phones, mobile hotspots, tablets, and laptops, including the latest 5G smartphones like iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I schedule an appointment to visit the Verizon store?
Yes, you can schedule an in-store appointment through Verizon's website or using the My Verizon app for a convenient visit.
What delivery and pickup options does Verizon Mesa provide?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available for online orders.
Which brands are available at the Verizon store in Mesa?
The store carries popular brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does the Verizon Mesa store accept mobile NFC payments?
Yes, Verizon accepts payments via mobile NFC, debit cards, and checks; it does not require cash only.
What services does Verizon Mesa provide besides selling products?
Verizon offers mobile plans, wireless internet plans, and voice plans catering to personal and business needs.
Are there nearby banks for convenient transactions when visiting Verizon in Mesa?
Yes, Bank of America and Wells Fargo Bank are located nearby, making it convenient for you to access banking services during your visit.
What dining options are available near Verizon in Mesa?
Nearby dining includes Mr. Beast Burger, Dutch Bros Coffee for quick refreshments, Jimmy G's Restaurants for Italian food, and Mimi's Cafe for breakfast and brunch.
Are there entertainment or nightlife spots close to the Verizon store in Mesa?
Yes, nearby entertainment venues include Endgame (pub and arcade), Cheat Code Rooftop Cocktail Lounge, and Illtronic Events (dance club and bar) for after your visit.