Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Mesa for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
617 reviews
5 stars
314
4 stars
86
3 stars
49
2 stars
26
1 star
142
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were criticized for being rude, unhelpful, or dismissive.
Staff Knowledge
Several customers reported issues with staff providing incorrect information regarding plans, promotions, and device setups, indicating a need for better training.
Wait Times
Many reviews mentioned long wait times and poor service efficiency, with some customers feeling ignored or unacknowledged during their visits.
Positive Experiences
Despite negative feedback, there were numerous positive experiences highlighted, particularly with specific employees who provided excellent service and support.
Store Environment
The store environment received mixed reviews; while some found it clean and well-organized, others noted issues with staff engagement and service quality.
- MLMichael LunaNov 8, 20251.0Did an early upgrade at this store back in September and had issues and was charged $500 on my next bill. Went to this location and it stared off great as I was provided information and was asked to call a 1-800 number while in the store. The Verizon 1-800 customer service needed to speak with somebody at the store and they reiterated that it’s common to speak with a personnel at the store. I reached out to Samuel, a manager at the store, and he declined to assist me or his Verizon counterpart in customer service. His words “I don’t talk to them”, then walked off. The whole time I was in the store he wasn’t really busy, just standing there. He then retreated to the back as I had the 1-800 call on speaker and they were apologizing for the behavior of the store. It took extra time on the phone, my issues is not fixed. I’m not happy with Verizon and the quality level of this manager. We all work and we’re all expected to do our job! Manager’s job is to help and fix issues not create anxiety and a hostile environment. I have seven phone lines, home internet and have been with them since 2019. Seriously, better training.
- SASediqa AkbariOct 22, 20255.0Good service .
- KEKrystal EscajedaOct 7, 20252.0We were assisted by an employee named Sofia at the Verizon corporate store yesterday 10/6/26 It’s important for staff to know when they don’t have the accurate information to answer a customer’s question. Instead of guessing, they should direct customers to someone who can help. Once Sofia realized we were not eligible for financing, she became unhelpful, gave pushback, and was rude. I asked about coverage for the monthly insurance I pay for and she gave incorrect information. After leaving the store, I contacted the insurance provider directly and received a completely different answer. When I asked how long she had been working at Verizon, she gave attitude and said she had been there a year. I requested her information so I could escalate the situation to her manager. My husband had a paid-off iPhone 15 Pro Max that was lost, so we temporarily used an iPhone XR we had at home since we couldn’t immediately pay the $280 insurance replacement. Sofia told us the replacement would be the XR and gave incorrect information about the 60-day claim window. When asked, she refused to confirm the policy or escalate to someone who could provide guidance. Upon leaving the store I called Asurion and learned the actual claim window was 80 days, and they even provided an extension to 90 days. Despite this, Asurion is now shipping the correct iPhone 15 Pro Max, but the way Sofia handled the situation was unacceptable. As loyal customers with three Verizon devices, this level of service was disappointing. Proper staff training is needed to ensure accurate information and professional assistance.
- KRKelly RidgewaySep 25, 20255.0I have been with Verizon for 27 years and do not plan on changing.
- MRMike RobertsonSep 21, 20254.0Staff was nice. Just visited for some information. Very helpful!
Frequently Asked Questions About Verizon
What are the Verizon store hours in Mesa, AZ?
The Verizon store in Mesa is open from 9:00 AM to 7:00 PM Monday through Saturday, and from 10:00 AM to 5:00 PM on Sundays.
What types of products does the Mesa Verizon store offer?
The Mesa Verizon store offers business cell phones, mobile hotspots, tablets, and laptops, including the latest 5G smartphones like iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I schedule an appointment to visit the Verizon store?
Yes, you can schedule an in-store appointment through Verizon's website or using the My Verizon app for a convenient visit.
What delivery and pickup options does Verizon Mesa provide?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available for online orders.
Which brands are available at the Verizon store in Mesa?
The store carries popular brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does the Verizon Mesa store accept mobile NFC payments?
Yes, Verizon accepts payments via mobile NFC, debit cards, and checks; it does not require cash only.
What services does Verizon Mesa provide besides selling products?
Verizon offers mobile plans, wireless internet plans, and voice plans catering to personal and business needs.
Are there nearby banks for convenient transactions when visiting Verizon in Mesa?
Yes, Bank of America and Wells Fargo Bank are located nearby, making it convenient for you to access banking services during your visit.
What dining options are available near Verizon in Mesa?
Nearby dining includes Mr. Beast Burger, Dutch Bros Coffee for quick refreshments, Jimmy G's Restaurants for Italian food, and Mimi's Cafe for breakfast and brunch.
Are there entertainment or nightlife spots close to the Verizon store in Mesa?
Yes, nearby entertainment venues include Endgame (pub and arcade), Cheat Code Rooftop Cocktail Lounge, and Illtronic Events (dance club and bar) for after your visit.