Cricket Wireless Authorized Retailer

Reviews

• ML

  michael lopez

  3 days ago
  1.0
  Staff was extremely rude when I spoke with her. She got rowdy, unprofessional, and aggressive towards me useless and I will never be coming back here again. Definitely need to check the legal status of the older lady, dark tone, Hispanic, and dark hair if there is not something done with this I will be taking it to corporate.
• JG

  Jeremy Green

  Jan 1, 2026
  2.0
  It takes 30 seconds to update your holiday hours on Google.. no with posted on door or anything.. I arrived at 9:38am when they are scheduled to open at 9:00
• MR

  Michael Rodriguez

  Nov 4, 2023
  1.0
  If I could rate it 0 starts I would. From beginning to end the experience was HORRIBLE. Buckle up because here is my encounter from start to finish. I walked in on 10/31/2023 at around 12:45pm. It was my 2 friends and I. We walked in because my friend lost her phone and she wanted to buy my iPhone 14 pro max from me because I had just upgraded to the 15 pro max. I was going to trade my phone in at apple but I offered it to her for cheaper than what apple was giving as a trade so that she could buy it and replace the phone she lost. We went in to remove my phone from the line on cricket that was under my name, so that she could use the phone on her cricket account. I was not cancelling anything! To start off he gave me issues because the account was under a name that did not match my Id. I understood this but I advised him that I come from NY and in NY when you do a cricket account (at least a few years back) you were able to out any name on the account because it was prepaid. Thats why my account had a made up name. He didnt let me access my account even after I also told him he could send a temp pin to any number on my account and I could easily give him it because I had all the lines in my hand that were on the account. What he did not know is that I worked for cricket for 5 years in NYC which is why I also know that there are other ways to access the account besides verifying the name. You can have a temp pin sent to the phones or there are security questions that you can answer. He did not give me any other options and just denied my access!!! So what did I do? I called customer service right in front of him and had my account switched to my actual name as stated on my ID and he had no choice but to give me access afterward. He looked furious that I did this. Livid! To top it off, after the fact, when he was doing the switches he tried to tell me that the phone I was giving my friend was not unlocked because it was from at&t! Mind you, I was using cricket service on it and even showed him on the phone where it said clearly cricket service on the top and he was still denying it being unlocked. For those who don't know, spoiler alert! All AT&t Phones will work under cricket even if they are not unlocked because they run on the same network. Sometimes some stores will say they are not unlocked just to charge you for an imaginary unlocking that is never done. But like I said, I worked at cricket so I know better. I told him what needed to be done, bought a sim card from the store for $10 bucks and had him do the switches as I commanded. He eventually gave in and did them and the phone worked just fine under my friend’s account. I confronted him again afterwards and he still was trying to say that sometimes they are locked even if at&t. He Clearly has no knowledge, needs more training and does not belong there. He also didn't offer my friend insurance for her phone in which I explained to her and she happily took it. He had no knowledge of the 5 line plan that is the cricket core plan which is 5 lines for $125 a month all unlimited. All around he absolutely sucked. Had ample chances to offer her a case and screen protectord & did not! Almost fumbled the insurance add on and could have gotten her to add more lines because shes paying like $100 for 2 lines and can have 5 lines for $125 if done correctly. I didn't even get his name because I was so mad and I felt so disrespected because he was so impossible. He was the only person there an was working at the time I was there from 12:45 - 2:40pm. Yes, almost 2 hours on some simple sim swaps and imei swaps. I suggest if you know who he is stay away from him especially in doing any changes on your account. He was rude, unprofessional and extremely unseasoned. He needs basic training & to call someone more seasoned when he doesn’t know instead of just saying what he thinks and has no knowledge of. Thats my story. I did all the work for him. So 0 stars. Worst experience ever especially when I know how easy and fast that all could have been. Hope this helps future people.
• EC

  Esteban Castaneda

  May 31, 2022
  5.0
  They're excellent workers at the store very helpful to people working there thank you
• LM

  Linda Mendoza

  Jul 30, 2018
  4.0
  If I could give 0 stars I would! The management team they have here is terrible I went in about 2 weeks ago to fix some issues that they made in my account and the women in charge brushed me off her shoulders!! Terrible customer service I had to go to 3 different stores to resolve the mess they made. The store was smelly and garbage all over the floor will not be returning to this location. Updated review: Was sent here from a different store for a phone that they had in stock saw a difference on how I was treated thank you for the changes you guys

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