Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
4,290 reviews
5 stars
2,267
4 stars
912
3 stars
467
2 stars
206
1 star
438
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude interactions and poor service experiences.
Product Availability
Customers noted issues with product availability and stock, with some expressing frustration over items being out of stock or not found.
Geek Squad Experience
Experiences with Geek Squad varied significantly, with some customers appreciating the help received, while others reported long wait times and unsatisfactory service.
Store Management
Several reviews highlighted concerns about local management practices, with some customers describing them as unhelpful or rude.
Overall Satisfaction
Overall satisfaction is inconsistent, with some customers expressing loyalty and positive experiences, while others vowed to take their business elsewhere due to negative encounters.
- MTMark Talley1 day ago2.0Entered about 1030 am tues. Waited for help 30 min.s. When a young kid (all of them are young) finally helped, couldn't answer if they had laptop hard drives. He went to ask ask another attendent. When he came back he was helping another customer, completely ignoring me. I waited another minute and just left. Don't know if it's co. policy or just another ignorant gen-z'er...I won't be back.
- JVJackie Vargo2 days ago5.0One of my favorite places to go. Very nice staff and knowledgeable in their department. Up to date on in coming technology and other products.
- RSRyan SatherJan 5, 20262.0Waited 20 minutes in a checkout line that was also combined with customer service that only had one person running it. Very slow service
- BWBarry WallingDec 26, 20252.0Pick up of Samsung purchases. Could not find my orders, blaming it on the warehouse each time. On the 3rd attempt I had to demand a supervisor who found my purchases behind the magic wall at customer service.
- DDDenny DunbarDec 14, 20251.0We purchased a new 98 in TV that came with Free Install, it was originally scheduled for Install on Sunday November 30th, then moved to Monday December 1st and then was re-schedule for Tuesday December 2nd. During their quick visit to my home on the 2nd installer stated that it was a "special" install and couldn't be completed as ONLY the basic install was included for free and he didn't have the proper tools. We have had Best Buy Install three TV's on the brick fireplace that they now stating was a "special install". The installer left and stated Fernando the person from Best Buy would call us back. We followed up with several times on the 2nd and only received a text late on the 2nd that they were following up for payment for the special install. The charge for the "special install" was now $329.99. - This is a total lie / scam as we had originally purchased a TV that didn't include "free install" and swapped it for the TV purchased and the install charge was $329.99. They were now just trying to get paid for install. NOT HAPPY VERY POOR CUSTOMER SERVICE
Frequently Asked Questions About Best Buy
What are the store hours for Best Buy at 6315 E Southern Ave, Mesa, AZ?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
What types of products can I find at this Best Buy location?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at this Best Buy store.
Does this Best Buy offer in-store and curbside pickup services?
This Best Buy location offers in-store pickup and curbside pickup services.
Is the Best Buy at 6315 E Southern Ave wheelchair accessible?
Yes, this Best Buy has a wheelchair accessible entrance.
Can I get repair services and Geek Squad support at this Best Buy?
Yes, the store offers repair services and access to Geek Squad support for your electronics.
What forms of payment does Best Buy accept at this location?
This Best Buy accepts debit cards and checks, and does not require cash only payments.
Are there any nearby dining options close to Best Buy for a meal before or after shopping?
Yes, nearby dining options include Applebee's Grill + Bar, Nana Dee's Diner, and 5 & Diner for American and casual dining.
What nearby stores can I visit along with Best Buy for home furnishings?
Nearby furniture and mattress stores include Ashley, Mattress Firm, Oak Arizona Furniture, and Ashley Store, all close to Best Buy.
Are there any hotels near the Best Buy for convenient accommodation?
Yes, there are several nearby hotels such as SureStay Plus Hotel by Best Western Superstition Springs, Surestay Plus by Best Western, and Sleep Inn Mesa - Superstition Springs.
How can nearby retail and automotive services complement my visit to Best Buy?
You can visit nearby stores like Vans Marcke Plumbing Supply and Van Marcke's Ace Hardware for home improvement needs, plus automotive services such as Sears and Performance Automotive & Tire Center for vehicle maintenance.