Best Buy

Reviews

• RS

  Rich Kelly, Sr.

  Feb 19, 2026
  4.0
  There have been ridiculous amounts of people committing fraud with Apple gift cards and other gift card companies, but I go to Best Buy because their gift card sale system is somewhat tamper proof.
• JB

  Janice Brower

  Feb 19, 2026
  1.0
  My printer that was under warranty and would not work, I called customer service and they said come and bring it down to the local Best buy and go directly to the geek squad and they will be happy to help you! I stood in line holding the printer. When I was called up the person at The geek squad in a toxic manner go to the front desk to make an exchange. Well I've never had to return anything from Best buy, I had to go to the front desk holding The copier. When I told her that the young man at The geek squad was very rude she said yes you have to make an appointment in order to see The geek squad. Lesson learned folks you need to make an appointment in order to see The geek squad. If you're going to do an exchange for your thing you bought go right to the front desk it customer services. I did exchange my printer I did get another warranty but boy I will hesitate coming back and ever using the geek squad. A minute of kindness goes a long way folks.i was informed to use Facebook or Instagram to give my review, I do not use either. So Google it is.
• MM

  M3rshas

  Feb 17, 2026
  5.0
  I went into the store without an appointment staff was kind .I got help from a gentleman named "krew" with an issue with my computer he was VERY helpful and patient with me and went above and beyond to help me. I Will definitely be back to that store.
• BJ

  BrainFlush Jo-el

  Feb 12, 2026
  5.0
  Sam and Alex in financing and Jacob and Asher in Computers are the best and so is Kenny. Thanks for your patience and explanations on everything. Scooter guy and laptop girl say thanks.
• LB

  Lyn Bigelow

  Feb 5, 2026
  1.0
  I phoned Best Buy to discuss replacing a computer monitor that is no longer operational. The monitor remains under warranty. First of all your AI assistant is the worse ever. I had to repeat myself in different ways to explain the help I needed which was very simple. Then, I was transferred 4 different times, from department to department, explaining I needed only to replace my computer monitor which is under warranty. The last person I spoke with said that I needed to start from the beginning, speak with the same person I spoke with. She then said I needed to go to the the store. I explained that my disability prevents me from going to the BB store. I gave up. The bottom line is I WILL NEVER USE BEST BUY AGAIN. it probably doesn't mean much to them. I purchased appliances and many items from BB. NO MORE! Your foreign telephone reps do NOT understand english.

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