Best Buy

Reviews

• JV

  Juan Vazquez

  1 day ago
  1.0
  This place has great customer service in the mornings, first time coming in here at night and the difference is night and day. Found lot's of the employees to be rude or not very good at their jobs.
• MM

  moe Moes

  6 days ago
  1.0
  I’ve been a customer of Best Buy for over 20 years, and honestly, the customer service has been consistently disappointing. I kept giving them chances, but today was the last straw. It’s hard to understand how a company this big can run so poorly at the store level. The lack of knowledge, urgency, and basic professionalism is frustrating. It feels like no one takes ownership of anything. I’m done wasting my time and money here. I’ll be taking my business to Micro Center, where customers are actually treated like they matter.
• BS

  Brandon Sneddon

  Apr 11, 2026
  1.0
  They literally hold Pokémon cards back to sell to their friends only. Caught them lying about they didn't have anymore but later that night they had more. Even an employee said he was offended Pokémon cards before open and was told they will be holding back the "money" sets. And if I try to take my son to get cards they won't let him use HIS OWN money to buy cards. Says there is a limit. A 9 year old can't buy Pokémon cards. The store manager is rude disrespectful. She told me he's not allowed because there is a household limit and my limit is his limit.
• BR

  Briana Ribbe

  Apr 5, 2026
  1.0
  Employees lie and manipulate Pokémon restock release so they can be first in line to buy up what little they get. They know what’s coming out because they go in the back to check and then tell their coworker to wait so they can clock out and change their clothes and hang out by their coworkers at the register so it doesn’t look suspicious and their coworkers behind the counter let them go first even tho there are people who have been waiting patiently in the distance so they aren’t bothering workers.
• CR

  Christian Ruiz

  Mar 23, 2026
  2.0
  While the store does provide all the products that you will find everywhere else, the issue comes with incompetent management that will do all in their power to NOT help you and push you to use the call center that will take you on loops with the automated system. I’ve com to this place since it’s close to where I live, and every time there is a problem I would come to get it looked at since I have the complete protection plan ( the $179.99 plan that’s suppose to cover everything), but every time the staff required the authorization or control of the manager, the manager in turn would just look at the issue for a few seconds, look at us and the just send us off telling us to call the help center. I the just move to a separate location and they are able to help me no problem. I’m not sure if the management has a personal issue with us or if it’s just clear laziness, but I do not recommend coming to this place if you have issues that need fixing.

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