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Brand Certified

Verizon

4.5
(486 reviews)

Business Details

(928) 358-4383
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Lakeside, AZ. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection. We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use. Frontier Internet is also available at this location, with strong offers for homes and businesses in the area. Visit us for reliable wireless service, expert support, and solutions that fit your needs.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1555 W. White Mountain Blvd, Lakeside, AZ
85929, United States

Hours

Reviews

4.5
486 reviews
5 stars
388
4 stars
36
3 stars
18
2 stars
14
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being knowledgeable, friendly, and helpful, with specific mentions of individuals like Shannon, Alex, and Justin for their exceptional service.

Wait Times

Several reviews highlighted long wait times and inefficiencies in service, with some customers experiencing waits of over an hour before being attended to.

Billing Issues

Customers expressed frustration over hidden fees and billing discrepancies, with multiple reports of being wrongly charged or misinformed about costs.

Store Experience

While some customers had positive experiences, others reported dissatisfaction with the store's management and overall service efficiency, suggesting a need for better organization.
  • TJ
    Tyson Jones
    Feb 11, 2026
    5.0
    Wound up getting two upgrades and an additional line under a current promo i would have otherwise known nothing about staff was helpful and friendly
  • CK
    Carroll Koliboski
    Feb 5, 2026
    5.0
    Cameron was my representative this morning. He was awesome. He gave me excellent advice, help me through my selection and was very knowledgeable. But most importantly he had great customer service skills. I think this young man will go places within Verizon and will do an exceptional job.
  • LO
    lacey ottocrans
    Jan 31, 2026
    5.0
    Customer support was great. Appreciate that!
  • KR
    Karin Richter
    Jan 22, 2026
    5.0
    Camron was patient and knowledgeable. He got me everything I needed and helped with setting up the phone
  • LS
    Lori Street
    Jan 7, 2026
    1.0
    They were super nice AT FIRST, then, when they couldn't sell me the phone they originally told me was free, they became extremely rude. They destroyed the Sim card that had originally been in the phone we were transferring to Verizon, so they couldn't give it back to us either. THEN I had two numbers added to my account that I had been paying for, but had not added. AND without my permission, debited my account for $500. I did get the money back but not until I had to fight 2 hrs on the phone. The store people were EXTREMELY rude. I am in the process of switching cell service and I will NEVER come back to Verizon again. They are thieves.

Frequently Asked Questions About Verizon

What products does Victra — Verizon Authorized Retailer offer at its Lakeside location?

Victra offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What are the store hours for the Victra Verizon Authorized Retailer in Lakeside, AZ?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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