Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Lakeside, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
477 reviews
5 stars
381
4 stars
36
3 stars
18
2 stars
14
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, friendly, and helpful, with specific mentions of associates like Joseph, Shannon, and Alex providing exceptional service.
Long Wait Times
Several reviews highlighted excessive wait times, with customers experiencing delays in being acknowledged and served, leading to frustration.
Pricing Issues
Customers expressed dissatisfaction with hidden fees and charges, feeling that the pricing structure was not transparent.
Mixed Experiences
While many customers had positive interactions, some reported negative experiences, including issues with service and product activation.
- LSLori Street5 days ago1.0They were super nice AT FIRST, then, when they couldn't sell me the phone they originally told me was free, they became extremely rude. They destroyed the Sim card that had originally been in the phone we were transferring to Verizon, so they couldn't give it back to us either. THEN I had two numbers added to my account that I had been paying for, but had not added. AND without my permission, debited my account for $500. I did get the money back but not until I had to fight 2 hrs on the phone. The store people were EXTREMELY rude. I am in the process of switching cell service and I will NEVER come back to Verizon again. They are thieves.
- DRDouglas RobertNov 28, 20253.0Man! Thing's have gotten out of hand on prices. Everywhere, everyone says that. Remember Rabbit Ears for TV? Then came cable.yea! It seams that we've circled around back to ears. Only now they call it streaming and cell. But at least you can go to places like this for help.
- KPKathryn ParrNov 7, 20255.0Joseph was extremely helpful and knowledgeable. I couldn't ask for a better transaction experience. He should be commended!
- RARamsey AbdinOct 7, 20255.0Joseph H. Did an awesome job! Answering all my dumb founded questions. Lol. Worked me a good deal on a new phone and service. Had me on the road in no time. Great job young man. Ramsey
- BOBill OppSep 8, 20255.0The people at the store where above and beyond fixing the problem my wife had with her phone.
Frequently Asked Questions About Verizon
What products does Victra — Verizon Authorized Retailer offer at its Lakeside location?
Victra offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for the Victra Verizon Authorized Retailer in Lakeside, AZ?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Which wireless brands are available at this Verizon Authorized Retailer?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate, Otterbox, and PureGear.
Does the Lakeside Victra store offer in-store pickup services?
Yes, Victra offers in-store pickup services for your convenience.
What payment options are accepted at the Victra store in Lakeside?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, Visa, debit cards, and credit cards.
Can I get free Wi-Fi access while visiting the Victra store?
Yes, the store provides free Wi-Fi for customers.
Is Victra committed to inclusive service at their Lakeside location?
Yes, they welcome LGBTQ customers and strive to create the best experience for all guests.
What nearby dining options are available around the Victra store in Lakeside?
Nearby dining options include Lovely Bear Cafe, Mountain Dream Creamery, Crockery Cafe and Infusery, Village Grill, R & R Pizza Express, and Johnnie D Pizzeria, offering a variety of cafes, restaurants, and pizza places.
Are there entertainment venues near the Victra Verizon store in Lakeside?
Yes, customers can visit WME Theatres and WME Village 8 cinemas nearby for movies and entertainment.
What local services are conveniently located near Victra in Lakeside?
Nearby services include real estate agents like Karen Murray Live From the White Mountains and Liz Engelhart, as well as beauty salons like Expressions Salon and Donna & Company.