Best Buy

4.1
2852 reviews
Best Buy Logo
Get DirectionsCallWebsite

Business Details

1408 N Litchfield Rd, Goodyear, AZ
85395, United States
(623) 536-1183
https://stores.bestbuy.com/az/goodyear/1408-n-litchfield-rd-485.html/?ref=NS&loc=ns100
GoogleFacebookInstagramTwitter

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
1408 N Litchfield Rd, Goodyear, AZ
85395, United States

Hours

Reviews

4.1
2,852 reviews
5 stars
1,560
4 stars
631
3 stars
308
2 stars
113
1 star
240

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being unresponsive or rude.

Geek Squad Issues

Many customers reported long wait times and poor service experiences with Geek Squad, including delays in repairs and lack of communication.

Product Knowledge

Several reviews indicate that staff members often lack adequate product knowledge, leading to customer frustration.

Inventory and Availability

Customers expressed dissatisfaction with inventory levels and the accuracy of stock information, often finding items out of stock despite online listings.

Return and Repair Policies

There are complaints about inconsistent return policies and difficulties with repairs, particularly regarding warranty claims and product exchanges.
  • NS
    Nicholas Smith
    4 days ago
    1.0
    The worst customer service I have experienced. Went in for a repair at geek squad and the customer service lady handled the situation completely wrong and made her own decision on what to do without consulting me and it left me without product at the end of my visit. Completely aggravating and the manager was ZERO help.
  • JE
    Jessica Estrada
    Nov 12, 2025
    1.0
    Absolutely horrible customer service. After waiting a long time to be helped, an employee finally came over — but instead of assisting my husband and me, they chose to help someone who had just arrived. This is completely unacceptable and made us feel ignored and disrespected. It’s one of the most disappointing experiences I’ve had in a long time
  • MM
    Mike
    Nov 11, 2025
    4.0
    Across the Phoenix area, the personnel at my Best Buy are helpful and courteous. However, the corporate structure of credits rebates and incentives are hard to obtain and manage.
  • TR
    Trish R
    Nov 11, 2025
    4.0
    Location was clean and I found what I needed. The reps were kind but not overly customers service. No one came up and asks if we needed help. This was a quick pop in and out though.
  • MM
    Michael Mowrey
    Nov 3, 2025
    2.0
    Went in to Best Buy to purchase an antenna, we were pointed over toward the aisle, we fumbled thru doing our own comparison, while 3 employees stood at the counter, playing on their phones. Never once were we asked if we need help. Bad customer service.
Read more reviews on Google

Frequently Asked Questions About Best Buy

What types of products can I shop for at Best Buy in Goodyear?

You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy in Goodyear.

Does this Best Buy offer curbside pickup?

Yes, Best Buy in Goodyear offers curbside pickup services for convenient shopping.