Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Glendale for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
416 reviews
5 stars
201
4 stars
45
3 stars
25
2 stars
27
1 star
118
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude, unhelpful, or dismissive.
Efficiency
Customers reported long wait times and inefficient service, with some experiencing delays in order processing and assistance.
Sales Practices
Several reviews highlighted concerns about misleading sales tactics, including unexpected charges and pressure to purchase additional services.
Store Management
Management received negative feedback for poor handling of customer issues and lack of responsiveness, leading to frustration among customers.
Product Availability
Customers expressed dissatisfaction with product availability and order fulfillment, including delays in receiving phones and issues with stock.
- SRSteph RNov 10, 20251.0Went into this store to pick up my new phone and I had done the verification there and everything. I was approved for my phone and line. After being told it would take up to 2 hours to pack my order I was told to come back. Cool. I come back and the manager literally canceled my order while I was sitting there. He acted as if he never got the notifications from customer service to pack the order and just canceled it. They all act like they didn’t want to give me the phone from the jump. I had been at that store from 1:00pm ish to 5:45 to only leave with no phone. I go home, call customer service, and they told me the manager canceled it. They reprocessed my order and I get my new phone Wednesday. That store is HORRIBLE and if you’re not white or Hispanic, do NOT go in there!
- RWRyan WilcoxOct 19, 20255.0Jaden was friendly and efficient. In and out within 10 minutes with a free pixel. Went to another Verizon store and it was a terrible experience. Left and I came to this location. I am glad I did.
- PMPatricia McGerryOct 12, 20251.0Couldn't get the problem resolved
- DPDawn PowersSep 19, 20251.0Phone number is for the call center, place an order for express pick up for product showing still in stock but it's backordered. Over 1 hour on the phone trying to cancel it
- CGCindy James GrijalvaSep 13, 20252.0Been going to this location since it opened. Visited today, put my name on waiting list I was told I'm 2nd on list. Two sales people on floor plus one manager. Sales persons working with other customers. After one transaction was completed, customers left & instead of taking next on waiting list ....salesman was approached by a non-English speaking couple inwhich he answered their question & proceeded to service this new walk in. I had been sitting here for 20 minutes along with other customer whose name was on list. I got up and approached the manager and stated I'll be going to a different location, please remove my name. He said & did nothing. What is going on with the customer service at this location?Terrible, just terrible. Never again !!!! I've been a Verizon customer for 20 years. Very disappointing....
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Glendale?
The Verizon store in Glendale is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
What payment methods does the Verizon store accept?
Verizon accepts payments by check, debit card, and mobile NFC payments; cash is not required.
Can I order online and pick up my purchase at the Glendale Verizon store?
Yes, you can buy online and pick up your order in store, or opt for free 2-day shipping, express lockers, or same-day delivery where available.
Which brands of smartphones and devices are available at Verizon Glendale?
The store offers the latest devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including popular 5G smartphones like iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Does Verizon Glendale offer business solutions?
Yes, Verizon provides business cell phones, mobile hotspots, tablets, laptops, as well as mobile, wireless internet, and voice plans tailored for business needs.
How can I schedule an appointment at the Verizon Glendale store?
You can schedule an in-store appointment through the My Verizon app or via their online website.
Are there any nearby places to get coffee before or after visiting Verizon Glendale?
Yes, 'It's A Grind Coffee House' is close by where you can enjoy coffee before or after your Verizon visit.
What dining options are near the Verizon store in Glendale?
Nearby dining options include Ono Hawaiian BBQ, Panda Express, Quiznos, Streets of New York pizza restaurant, and Nam Huynh sandwich shop and internet cafe.
Where can I find ATM or banking services close to the Verizon Glendale store?
The Exchange Network and Bank of America both offer ATM and financial services near the Verizon store.
Are there any nearby places for wellness and beauty services around Verizon Glendale?
Yes, nearby wellness and beauty spots include Bright Now Dental, Phoenix Laser & Rejuvenation Center, Leslie's Pool Supplies, Supercuts, and Julie's Nails and Spa.