Mixed reviews on customer service; some praised helpful staff while others reported unprofessional behavior and lack of assistance.
Product Availability
Frequent complaints about items being out of stock and issues with product delivery.
Store Experience
Customers appreciated the store layout and selection but noted inconsistent employee engagement.
Phone Support
Dissatisfaction with the difficulty of reaching store staff via phone, often redirected to call centers.
JL
James Lanter
Jan 5, 2026
2.0
Not helpful. You will need to find someone because they will not find you and ask if you need assistance. Best Buy has gone down hill over the years.
SC
Suzan Czeczok
Jan 1, 2026
3.0
Cellphone went nuts. Provider couldn't fix it, and sent us to the geek squad. They fiddled with it and pronounced it dead. So we went to a different phone service provider store near this store to arrange a new phone. The girl there punched a few buttons and fixed the phone, saving us a bit of money.
DS
Debi Spinosa
Dec 29, 2025
1.0
Trying to reach a live person at the actual store is a joke. One finds themselves lost in an AI mazed phone tree...or are shuttle to a foreign country.
I promise, this will be my final purchase at Brst Buy.
I will take my thousand dollars of purchasing power to another chain.
This is all total bull pukie...
JF
John Farrell
Dec 26, 2025
2.0
The experience at Best Buy was fine. Getting one of the 2 items delivered was an absolute disaster. Don't know if Best Buy or OnTrac is responsible. The overall experience was so bad, that I would probably shy away from purchases at Best Buy in the future.
CB
Charles Brumley
Dec 14, 2025
5.0
Why you should visit Best Buy: Electronics, Mobile phones, home appliances, Big screen TV's, computers, laptops, tablets, everything you can imagine you would want for all electronic and entertainment devices, Best Buy has it. Very fair and competitive prices as well. Staff has always been friendly and helpful when I go to this location. This particular visit, I ended up buying a new Samsung Galaxy ZFold 7 phone. Virginia was the in house Samsung representative and she was extremely helpful. She answered all my questions, very knowledgeable, friendly and went above and beyond with great customer service!! They had a sale at $1,599.99 which was the best price that her and I found by searching competitors in the Glendale, Peoria and Phoenix area. Plus Samsung corporate was at a higher price. It was an overall great experience for me; and I really like my new phone; Samsung Galaxy Z Fold 7. I highly recommend going to Best Buy.