Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Gilbert, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
463 reviews
5 stars
404
4 stars
17
3 stars4
2 stars6
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and providing excellent service.
Negative Experiences
Several reviews highlighted poor customer service experiences, including rude staff and unresolved billing issues.
Staff Knowledge
Customers frequently noted the staff's expertise and ability to resolve technical issues efficiently.
Long Wait Times
Multiple reviews mentioned long wait times, particularly during busy periods, which negatively impacted the customer experience.
Sales Practices
Some customers expressed concerns about unclear sales practices and unauthorized charges on their accounts.
- CCCooper Crandell3 days ago5.0The reps in this store are phenomenal! Highly skilled and knowledgeable about all things phone and service related. Very pleased. Will definitely be coming back.
- WMWilliam MNov 15, 20251.0Was told to go to a corporate location to exchange our phones we had for two weeks. After going to the val vista and baseline location where they did not want to help AT ALL we came here. The intake person said they could not exchange the phones because we did not have the boxes. This of course was untrue both explained to me by a verizon store manager the next day and verizon corporate.
- SKsusann karstetterNov 4, 20255.0I needed to change phones and really just wanted someone to help me do it.
- DDDenisNov 2, 20251.0The manager of this store deliberately tried to mislead me about a phone promotion. The offer on my account did not require returning my old device, yet he insisted that I had to. He even attempted to involve another associate to cover up his actions. Only Verizon Customer Service confirmed the truth — my promotion was not a trade-in. When I confronted him, he tried to show me a general promotion from Verizon’s website to make me look wrong. Once he realized I knew the facts, he smirked and pretended it was a “mistake,” even though he’d checked my account twice. The guy has a wavy black hair. If you don’t want to be misled or scammed, avoid this store.
- SCSamir CosicOct 30, 20255.0No hassle, sorry it didn't work out. I just need a phone quicker.
Frequently Asked Questions About Verizon
What types of products can I find at the Verizon store in Gilbert?
The store offers a full range of wireless devices including phones, tablets, wearables, mobile broadband, accessories, and device protection.
What brands does the Verizon authorized retailer in Gilbert carry?
They carry brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate and Otterbox.
What services are provided at this Verizon location?
Services include new lines, upgrades, new devices, and accessories.
What are the store hours for the Verizon retailer on S Gilbert Rd?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday 10:00 AM to 6:00 PM, and Sunday 11:00 AM to 5:00 PM.
Does this Verizon store offer in-store pickup?
Yes, they offer in-store pickup services.
What payment options are accepted at this Verizon location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is free Wi-Fi available at the Verizon Authorized Retailer in Gilbert?
Yes, free Wi-Fi is available at the store.
Which nearby restaurants can I visit before or after shopping at Verizon?
Nearby dining options include Jersey Mike's Subs, Panda Express, Subway, Andy's Frozen Custard, and The Taco Spot - Gilbert.
Are there any beauty and wellness places near the Verizon store in Gilbert?
Yes, TJ Nails, Tanmax tanning salon, and Cool Cuts 4 Kids hair salon are nearby for beauty and wellness services.
What are some nearby convenience and service options near this Verizon location?
Nearby you can find QuikTrip convenience store and gas station, as well as several locksmith services like AZ Locksmith Service and Gilbert Locksmith.