Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Gilbert, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
441 reviews
5 stars
354
4 stars
19
3 stars
13
2 stars5
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were criticized for being rude and dismissive.
Billing Issues
Several customers reported confusion and dissatisfaction with billing practices, including unexpected charges and miscommunication about promotions.
Store Experience
Customers expressed frustration with long wait times and poor organization in the store, with some recommending to seek service at corporate locations instead.
Product Knowledge
While some staff were noted for their knowledge and ability to assist with technical issues, others were criticized for providing incorrect information.
- KWKim WebbJan 4, 20265.0Excellent service and Gabriel was able to locate the phone I wanted and we were able to walk out of the store with it instead of having to wait a couple weeks. Greatly appreciated!!
- CDCPLUM DRUMDec 31, 20255.0Went in to upgrade and was helped by Cooper. He was extremely knowledgeable and professional. A true pleasure to deal with. Will be back to this location because of Cooper.
- CGChanelle GarrettDec 24, 20251.0The reps are really bad one of them looks like gonna help us to do a upgrade phone and also said he can give us an upgrade WiFi sistem but he completely lied about the helps and the thing just do is making now lines for everything and doesn’t cancel the older lines or don’t mention anything about it and make our new bill twice the price, that is so sad because we just getting the thing imagine he is helping us but really he just makes us have a bigger bill and now we call and nobody help us and give us information about why is all this happening
- CPChris PearceDec 23, 20251.0Sold me a locked phone. Can't talk to them about it because they don't have a phone. Verizon corporate couldn't contact them or activate the phone. Tried multiple times. I spent hours trying to figure it out. Verizon finally sent me a new one under a Worry Free Guarantee. Verizon also explained the billing to me and it was not what I was told. Won't be going back here again.
- RFRoberta FreyDec 14, 20251.0Made an appointment for 11am today (Sun 12-14-2025) at this location to purchase a new iPhone, add a line to my existing plan. When I walked in the associate did not acknowledge my presence. He was alone, and helping another customer so I did not interrupt. He spoke to another gentleman in the store but not me. After 15 minutes he finally asked why I was there. I told him I had an appointment at 11 and he told me that didn’t matter he’d have to help the other walk ins before me. So… I walked out. His attitude was very apparent, he clearly doesn’t like his job, nor working with ppl. Will never go back to a place with such bad customer service.
Frequently Asked Questions About Verizon
What products does Victra offer as a Verizon Authorized Retailer in Gilbert?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What services can I get at the Victra Verizon store in Gilbert, AZ?
The store provides new lines, upgrades, new devices, and accessories, with knowledgeable staff to assist you.
What are the store hours for Victra in Gilbert, AZ?
The store is open Monday to Friday from 9am to 7pm, Saturday 10am to 7pm, and Sunday 10am to 6pm.
What payment methods does Victra accept?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra offer in-store pickup for online orders?
Yes, Victra offers IN_STORE_PICKUP services for customer convenience.
What brands of devices and accessories are available at Victra in Gilbert?
Available brands include Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, and more.
Is Victra located near any popular dining options where I can grab a meal before or after my visit?
Yes, nearby you can find Jason's Deli, My Thai Bowl, Fiesta Mexicana Restaurant, and Tropical Smoothie Cafe, perfect for a meal around your visit.
Are there any nearby shops or stores I can visit in the same area as Victra?
You can visit nearby retailers including dressbarn, Sally Beauty, and Mountain State Fire Protection, offering a variety of shopping options.
What nearby entertainment or leisure spots are close to Victra in Gilbert?
Nearby, you can enjoy Fox and Hound bar and Sub Zero Ice Cream, great places to relax and unwind after your visit.
Does Victra provide recycling services for electronics?
Yes, Victra offers recycling for electronics as part of its environmental responsibility efforts.