Verizon

4.4
429 reviews
Get DirectionsCallWebsite

Business Details

1065 E Baseline Rd, Gilbert, AZ
85233, United States
(480) 558-4319
https://www.victra.com
GoogleFacebookInstagramTwitterLinkedIn

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Gilbert, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1065 E Baseline Rd, Gilbert, AZ
85233, United States

Hours

Reviews

4.4
426 reviews
5 stars
343
4 stars
18
3 stars
13
2 stars
5
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being knowledgeable, friendly, and helpful, particularly highlighting individuals like Gabe, Jake, and Christian.

Sales Experience

Several reviews noted positive experiences during the sales process, with staff providing clear explanations and assistance in selecting products.

Billing Issues

Multiple customers reported problems with unexpected charges and difficulties in resolving billing discrepancies, leading to frustration.

Store Environment

Some reviews mentioned the store's cleanliness and organization, while others noted unpleasant odors and a lack of professionalism from certain staff.

Franchise Concerns

Several customers expressed dissatisfaction with the store being a franchise rather than a corporate location, leading to limited support and service issues.
  • MP
    Mrs. C. Page
    Nov 11, 2025
    5.0
    Keenan was amazing. He had everything fixed up for me in no time. Thanks, Keenan!
  • SB
    Sherry Byars
    Oct 25, 2025
    5.0
    It was a great experience. I really like my new phone.
  • SR
    Susan Rechlin
    Oct 22, 2025
    5.0
    Great customer service! The employees are very knowledgeable about the phones and service plans and helped us by answering all our questions
  • SM
    Sharlene Merrill
    Oct 20, 2025
    5.0
    I had a great experience with Keenan At Verizon today. He was more that helpful and took care of me
  • MM
    Marguerite “Margie” Moreland
    Oct 15, 2025
    5.0
    Thanks to Carter we heard about promotion for phone over 36 months. Came back the next day and Christian was outstanding even staying past closing to make sure we had all we needed for our business account with Verizon. Both Christian and Carter were efficient, knowledgeable and true professionals. Thank you! They even had the phone we wanted! Great location.
Read more reviews on Google

Frequently Asked Questions About Verizon

What products does Victra offer as a Verizon Authorized Retailer in Gilbert?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What services can I get at the Victra Verizon store in Gilbert, AZ?

The store provides new lines, upgrades, new devices, and accessories, with knowledgeable staff to assist you.