Geek Squad

3.2
35 reviews

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
2288 E Williams Field Rd, Gilbert, AZ
85295, United States

Hours

Reviews

3.2
35 reviews
5 stars
13
4 stars
5
3 stars
5
2 stars
1
1 star
11
  • AP
    Arman Pace
    4 days ago
    1.0
    Got quoted a price on a pc fan install, they did the service, got it home and it didn't work. Took it back, and they charged me more because they said they charged me incorrectly the first time. Total bait and switch. Hopefully in a week, it will actually be fixed, but I have little confidence at this point.
  • BB
    blenke1
    Dec 19, 2025
    5.0
    My laptop resolution was crap so went in to see Caleb at the Geek Squad desk. Super helpful and took care of my issues. Highly recommend
  • GV
    Greg Vail
    Jul 30, 2025
    1.0
    Liars! Scam artists! I needed remote help with software. I agreed to pay over $100 for a virtual visit. I was told I would be contacted immediately or within 30 minutes at the longest. No one called. Nothing happened. Then the liars in the chat tell me that they didn't have anyone available until tomorrow. Then refused to give me a refund. Don't waste your time and money having to clean up this waste of time and money.
  • YM
    yes man
    Mar 6, 2024
    1.0
    i showed up expecting a decent priced repair by professionals. i ended up waiting for 40 minutes (short staff due to retention issue from bad management most likely, quit making tech nerds into salesmen) and getting a sales pitch about their “membership”. i take good care of my stuff and dont really need a 200 best buy membership to fix my stuff, however with a software issue i do expect a decent repair job. nope, some kid comes up and starts adding up the repair job which totals to 400 dollars, when like i said is a software issue and most likely needs to be reset which is above my knowledge, it really shouldn’t cost that much. he then gives me a 7-10 day turn around. i then proceeded to thank him for his time but im going to look elsewhere, he starts trying to sell the membership again and after i told him im not interested he said “pft whatever man”. absolutely unprofessional and uncalled for. i was going to buy more items that i needed for my new phone but after this, best buy ain’t the place. go somewhere local.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy in Gilbert provide?

Geek Squad offers tech repair, setup, and support services, including computer and mobile phone repair, appliance repair, data recovery, and computer support.

How can I schedule a service appointment with Geek Squad in Gilbert?

You can schedule a service appointment either in-store at 2288 E Williams Field Rd or online via their website.