Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
3,750 reviews
5 stars
2,191
4 stars
821
3 stars
299
2 stars
114
1 star
325
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the helpfulness and knowledge of staff, others reported poor experiences with assistance and long wait times.
Product Availability
Several customers expressed frustration over the lack of stock for popular items and issues with online ordering and delivery.
Store Environment
The store is generally described as clean and well-organized, with some positive remarks about the layout and displays.
Pricing and Promotions
Customers appreciated competitive pricing and the ability to price match, although some reported inconsistencies in price matching policies.
Geek Squad Experience
The Geek Squad service received high praise for its efficiency and helpfulness, although there were also complaints about specific installation issues.
- TGTheo Guy1 day ago4.0Great prices good products but you have to watch the sales associates, they add warranties without your permission that cost extra. Watch the bottom line.
- ACAnthony CastelanNov 9, 20251.0I came in to check out an open box that was listed on the website and verified from the Tempe store as being there. Immediately the home theater “supervisor” tells me they don’t have it. (Mind you the tv was less than 10 feet from where we were standing” I reassure him that the tv was confirmed to be there. I kindly request for the tv to be turned on (I’m already dealing with a Best Buy defective tv) He insists the tv is intact and that he’s unsure if we can turn it on and rebox the tv (suprise, reboxing wasn’t an issue) guy acted like I was asking him to cut his leg off he was so upset. Then proceeds to recommend I take the 98 in tv home myself because the guys they hire to deliver and install “don’t always take care of the electronics and damage it during delivery” Absolutely awful customer service. Not sure how he got a supervisor position.
- ATAaron TreptowNov 8, 20255.0This is the only Best Buy in AZ currently doing demos/fittings for the Meta Ray-Ban Display glasses. Helena was really awesome as she walked me through the features we could demo. There isn't much, but it was mostly worth the drive down from Cave Creek to play around with them. I ended up getting a pair of the gen 2 Ray-Ban Wayfarer glasses to see if I even like them... We'll see! 🕶️😎🕶️
- CMCandy MillerNov 7, 20251.0Wow. I never had this much problems with Best Buy before. They have gone all A.I. horrible service. Even when human was involved. They canceled one appointment we had. Then we canceled our order. So, they called about 6 more times letting us know of appointments we had canceled. But, you can never talk to any one at the store directly. Arg.
- ATAngela Van TongerenNov 6, 20253.0Happy with the product but was told the movers would move my washer and dryer into the hall at no charge. When they arrived they told me there was a $100 fee to move them into the hall. Best Buy sales clerks should know that and inform the buyer.
Frequently Asked Questions About Best Buy
What are the store hours for Best Buy in Gilbert, AZ?
Best Buy in Gilbert, AZ is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Gilbert offer curbside pickup service?
Best Buy Gilbert offers in-store pickup, but does not currently provide curbside pickup.
What types of products can I find at Best Buy in Gilbert?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy Gilbert.
Is there Geek Squad support available at Best Buy in Gilbert?
Yes, Geek Squad support is available at Best Buy Gilbert for expert advice and repair services.
Does Best Buy Gilbert have wheelchair accessible entrances?
Yes, Best Buy Gilbert has wheelchair accessible entrances to accommodate all customers.
Can customers recycle electronics at Best Buy Gilbert?
Yes, Best Buy Gilbert offers electronics recycling services.
What are some nearby places to visit after shopping at Best Buy Gilbert?
After shopping at Best Buy Gilbert, you might enjoy visiting nearby places like Thirsty Lion gastropub, Gordon Biersch Brewery Restaurant, and State 48 Brewery Tap House for food and drinks.
Are there any nearby stores related to electronics or furniture near Best Buy Gilbert?
Yes, nearby you can find Lovesac, a furniture and appliance store, and Apple SanTan Village, which is an electronics and mobile phone store.
Where can I get bicycle rentals or sporting goods near Best Buy Gilbert?
Bike Masters - Gilbert, a bicycle shop offering rentals and sporting goods, is located near Best Buy Gilbert and can be convenient for customers looking for bike-related products or services.
How can the nearby EVgo station benefit customers shopping at Best Buy Gilbert?
The nearby EVgo charging station allows customers with electric vehicles to conveniently charge their cars while shopping at Best Buy Gilbert.