Best Buy

Reviews

• RC

  R Cavanaugh

  Apr 4, 2026
  5.0
  Haven't been in a best buy for a while. Went in to "look" at the meta ray-bans and Oakley hstn glasses. Ended up chatting with Jonah the meta sales rep. Got a lot of feedback and his personal experience with the meta ray-bans he was wearing. No pressure sales which I like and ended up buying a pair of the meta oakley hstn glasses Love the look, feel and the features of the glasses.
• AS

  Amber Sims

  Mar 24, 2026
  1.0
  I went to buy an Apple computer and right away asked if I can use my apple balance. Was told yes. So spent a ton of time getting what I needed. Go to check out and can't use my apple balance. So I went to buy gift apple gift cards. I go to buy the gift cards and the guy tells me that it was alot in GC so he wants to let me know if I returned the computer to apple, he wouldn't be able to refund be the gift cards. What???? They are two different stores so why would I expect Best Buy to refund me if I have an issue with Apple. I'm 49 years old and in a wheelchair due to surgery...... setting the stage for what's next. I asked him why he thought he needed to explain that to me and he literally says "well many times elderly people don't understand how GC work" What the double hockey sticks??!!!! Eldery????? The nerve of him. I paused, let him know I was just going to be quiet for the remainder of the transaction which he proceeds to tell me I can only do 1 GC....I just stayed quiet and finished checking out. He didn't apologize for calling me elderly. He didn't say a single word after I made my purchase. Not even thanks for shopping at Best Buy. Nada. Zip. Totally unprofessional and the staff apparently need training.
• BA

  Becky Applehans

  Mar 24, 2026
  1.0
  1 is more they really should be getting. I called befor I went and had the hardest time getting a human on the phone. Then when I did she really didn't want to help. There is no direct line to any store for customers to call. And then phone call center quoted ne a price and then I drove the HOUR to best buy only to be rold they can't swap batteries I have the new one and just need it swaped. Apple refuses to give able care for my 2015 lap top and then best buy. They sent me to fing apple and they won't unless you get there battery and charge 400 to swap it out. Im tired of best buy and apple never will i get another apple anything they suck.
• SS

  stephen shelley

  Mar 20, 2026
  1.0
  I called this Gilbert, AZ location twice regarding a threat that happened in their parking lot. Nobody answered the first time I called. When I called a second time it sent me to someone offsite who couldn’t connect me with anyone at the store. Makes me not want to shop at this location when people are being threatened in their parking lot and no security is present and when I try and call to talk to a manager nobody picks up the phone.
• JC

  Jose Campos

  Mar 11, 2026
  1.0
  Please note this review is for GEEK Squad. I turned my laptop for repair 10 days after purchase due to a screen crack. Geek squad took it told me 3-4 Weeks. Week 5 I drove back to ask questions. My laptop had been sitting there for 3 weeks without anyone contacting me. Not in spam not in junk not a word no calls even though the notes on my w/o say contact customer when arrived.I waited over 2hrs for a 5 min laptop pick up. Best buy wouldn't help me because it was with geek squad item. I thought the brick and mortar box chain retail stores would be better in this day and age but the people working there are just phoning it in. One geek told a custom you should just go on Amazon and order that instead of them doing a repair. Customer service is dead. I even regret purchasing the laptop now there but I need it quickly for school. God bless and So long best buy. Geek Squad do better or just let A.I do it all.