Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Fountain Hills, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
420 reviews
5 stars
342
4 stars
20
3 stars
8
2 stars3
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Tyler, Damian, and Sandy.
Sales Practices
Several reviews highlighted concerns about deceptive sales tactics, including unexpected charges and changes to plans without consent.
Store Experience
Customers reported long wait times and issues with service efficiency, with some expressing frustration over the handling of appointments and customer interactions.
Billing Issues
Numerous customers experienced problems with billing discrepancies and difficulties in resolving these issues with both store staff and corporate customer service.
- TMTom Maines3 days ago5.0Unlike so many other phone stores I’ve been to, I felt welcomed and respected. I know that these people work on commission but I never felt like I was getting worked over. My questions were answered without giving me the runaround, everything was transparent and the atmosphere was inviting and professional. This will be my go to store from now on and I’ll be referring my friends and family as well.
- MRMarlena RuizJan 5, 20265.0I have had such wonderful experiences at this store! First, Tyler helped me with a problem that I was having with my phone. A few days later I came back to upgrade my phone and Vanessa helped me. She made it so easy and everyone there is personable, helpful and kind. Great customer service!
- MMMakaila MontoyaDec 30, 20255.0Angelo was an amazing sales rep at Verizon! He was extremely knowledgeable, patient, and took the time to fully explain all of my options without ever making me feel rushed or pressured. He genuinely listened to what I needed and helped me find the best plan and solution for my situation. The entire process was smooth and stress-free thanks to his professionalism and friendly attitude. If you’re going to Verizon, I highly recommend asking for Angelo he truly goes above and beyond for his customers, and is such a kind and positive young man!
- JBJosh BallDec 26, 20255.0I came into the verizon store very confused because my phone was not working. After I walked in I was immediately approached by a nice, buff employee named tyler who offered his assistance. He showed me the problem with my device and helped me save some money on my bill. With the service provided by tyler and the other employees at the store I will be a customer for life.
- BLBraydon LundgrenDec 15, 20255.0I went into Verizon pretty frustrated after having ongoing trouble with my phone and confusion about my bill. Thankfully, I was helped by a young associate named Tyler, who was very patient with me and respectful. Tyler walked me through fixing the phone issues step by step and made sure I understood everything along the way. On top of that, he reviewed my account and helped me switch to a plan that made more sense for my situation, which left me much happier with my bill than when I came in.
Frequently Asked Questions About Verizon
What products does Victra, the Verizon Authorized Retailer in Fountain Hills, AZ, offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the store hours for the Victra Verizon Authorized Retailer in Fountain Hills?
The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 12:00 PM to 5:00 PM.
What payment options does Victra accept?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Victra offer in-store pickup services?
Yes, Victra offers in-store pickup services for customers.
Which brands are available at Victra Verizon Authorized Retailer?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate, Otterbox, and Mophie.
Where is the Victra Verizon Authorized Retailer located in Fountain Hills?
The store is located at 16605 E. Palisades Blvd., Fountain Hills, AZ 85268.
Can customers find other services or shops near Victra in Fountain Hills?
Yes, nearby places include Fountain Hills Dental Care, Little Caesars Pizza, AutoZone Auto Parts, and Fountain Hills Plaza shopping center.
Is there a place to eat near Victra in Fountain Hills after shopping for wireless devices?
Yes, Little Caesars Pizza is nearby where customers can enjoy a meal after their visit.
Are there banking services near Victra for customer convenience?
Yes, both Bank of America and UMB Bank are nearby for customer banking needs, including ATM access.
Does Victra support customers who speak languages other than English?
Yes, Victra supports both English and Spanish-speaking customers.