Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Fountain Hills, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
410 reviews
5 stars
333
4 stars
20
3 stars
8
2 stars3
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Alex, Damian, and Sandy.
Sales Practices
Several reviews highlighted concerns about deceptive sales tactics, including unexpected charges and misleading promotions.
Store Experience
Customers reported mixed experiences regarding wait times and service efficiency, with some noting long waits and understaffing.
Technical Support
While some customers received excellent assistance with technical issues, others faced challenges in resolving billing and service problems.
Product Knowledge
The staff was frequently described as knowledgeable about products and services, helping customers find suitable plans and devices.
- NFNorm Fey5 days ago4.0It took one and a half hours to buy the phone and have that set up which I thought was too long. The person helping me was really good.
- GBGwen BaheOct 24, 20255.0Service rep was very friendly & helpful. I'm very happy with a new Google Pixel 10.
- ASAlec SOct 3, 20255.0Normally, when I go into this building, it’s pretty packed super busy and because of that everybody’s a little tense thankfully I was greeted and assisted with a wonderful folks in there specifically Alex, who is absolutely a pleasure to work with because of him everything went smoothly and more he provided excellent detail, detailed information the best way to save money with My Verizon account that has been existing for over a decade And without him, I can’t say I would’ve stayed or even made a purchase at this establishment. He’s personable, respectful, and overall a wonderful individual and worker. I will return to this store specifically because of Alex and the wonderful individuals that were there that day. I am grateful to have worked with you and deeply appreciate you Respectfully, Alec
- ARAdele ResmerSep 24, 20255.0Caitlin was extremely helpful and professional.
- AKAmanda KiserSep 21, 20255.0The team was very knowledgeable and helpful with our needs switching accounts and also moving from another carrier.
Frequently Asked Questions About Verizon
What products does Victra, the Verizon Authorized Retailer in Fountain Hills, AZ, offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the store hours for the Victra Verizon Authorized Retailer in Fountain Hills?
The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 12:00 PM to 5:00 PM.
What payment options does Victra accept?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Victra offer in-store pickup services?
Yes, Victra offers in-store pickup services for customers.
Which brands are available at Victra Verizon Authorized Retailer?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate, Otterbox, and Mophie.
Where is the Victra Verizon Authorized Retailer located in Fountain Hills?
The store is located at 16605 E. Palisades Blvd., Fountain Hills, AZ 85268.
Can customers find other services or shops near Victra in Fountain Hills?
Yes, nearby places include Fountain Hills Dental Care, Little Caesars Pizza, AutoZone Auto Parts, and Fountain Hills Plaza shopping center.
Is there a place to eat near Victra in Fountain Hills after shopping for wireless devices?
Yes, Little Caesars Pizza is nearby where customers can enjoy a meal after their visit.
Are there banking services near Victra for customer convenience?
Yes, both Bank of America and UMB Bank are nearby for customer banking needs, including ATM access.
Does Victra support customers who speak languages other than English?
Yes, Victra supports both English and Spanish-speaking customers.