Business Details
1430 E Route 66, Flagstaff, AZ
86001, United States
Certified by Verizon • Feb 22, 2026
(928) 213-8000
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/arizona/flagstaff/flagstaff-evo-341453
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Flagstaff for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.4
731 reviews
5 stars
348
4 stars
72
3 stars
54
2 stars
37
1 star
220
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others were described as rude and dismissive.
Long Wait Times
Many customers reported excessive wait times, often exceeding an hour, leading to frustration and dissatisfaction.
Staff Knowledge
Several reviews highlighted a lack of product knowledge among staff, resulting in customers being misinformed or not receiving the help they needed.
Store Environment
The store environment was noted as busy and lacking adequate seating for waiting customers, contributing to a negative experience.
Mixed Experiences
While some customers had positive interactions with specific employees, many others reported negative experiences, indicating a lack of consistent service quality.
- MRMaria RuescasFeb 8, 20265.0Yesterday my partner and I went to get our phones transfered and Amy helped us with a great smile. She is a walking knowledge. Amy transfered everything with a blink of an eye. I'm sure everyone there is fantastic but we are so lucky to have had her. Quick, fast and efficient. Arian her boss was also fantastic...THANK YOUUUUUU
- BCBeth CooperriderFeb 6, 20261.0This Verizon location is terrible. The staff is uninformed, unhelpful, downright rude and incompetent because they did not end up changing my plans the way we discussed, and my bill went way up. I had to get on the phone and change them in the end. Go to the store on Woodlands (though it is a different type of store) -- they are super helpful.
- LKLincoln KestnerJan 25, 20261.0Apprently when you go to a corporate store for customer service they can't help you, they just tell you to call customer service... so you spend 15min waiting for a customer service rep, and then the customer service rep just tells you to call customer service... what's the point of your job as a customer service rep if you cant even help with simple tasks like changing your phone plan... I go to the store to not deal with logins on apps and "forgot passwords" issues... and unfortunately they are the only corporate store North of Phoenix... 0/5 stars..
- VHViki HarmonJan 17, 20265.0Every one was very kind and helpful.
- CCClaireJan 12, 20261.0I’ve been a Verizon customer for over 11 years, and this location treated me appallingly. Staff were dismissive, unhelpful, and showed zero respect. Customer service should mean problem solving and professionalism, this store failed completely.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon Flagstaff location?
The Verizon store in Flagstaff is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon store in Flagstaff located?
The Verizon store is located at 1430 E Route 66, Unit 102, Flagstaff, AZ 86001.
What brands of smartphones and products does Verizon Flagstaff offer?
Verizon Flagstaff offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL brands.
Can I pick up my online Verizon order at the Flagstaff store?
Yes, you can buy online and pick up your order in-store at the Flagstaff Verizon location.
What services are available at the Verizon Flagstaff store?
The store offers mobile plans, wireless internet plans, voice plans, and products for business including cell phones, mobile hotspots, tablets, and laptops.
How can I schedule an appointment at Verizon Flagstaff?
You can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
What payment methods are accepted at Verizon Flagstaff?
Verizon accepts checks, debit cards, mobile NFC payments, and does not require cash only transactions.
Which nearby places can I visit for dining options near Verizon Flagstaff?
Near Verizon Flagstaff, you can enjoy dining at Starbucks for coffee, Madrez Cafe for breakfast and brunch, Chill’n go Taco shop for Mexican food, SUBWAY for sandwiches, Route 66 Dog Haus for hot dogs, and DogHaus Burgers & More for burgers.
Are there car rental services close to the Verizon store in Flagstaff?
Yes, Budget Car Rental and Avis Car Rental are nearby, offering car and truck rentals convenient for travelers visiting the Verizon store.
What are some nearby services that might be useful when visiting Verizon Flagstaff?
Nearby, you can find Western Union for money transfer services, Check Into Cash for financial services, Fry’s Fuel Center for gas and convenience, and banking ATMs like Wells Fargo ATM and Coinstar.
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Certified February 22, 2026Yext Knowledge Graph
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