Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Chandler, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
265 reviews
5 stars
219
4 stars
7
3 stars3
2 stars2
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, many customers reported long wait times, unhelpful staff, and poor service overall.
Billing Issues
Numerous customers expressed frustration over unexpected charges, misleading promotions, and difficulties in resolving billing discrepancies.
Store Experience
Several reviews highlighted the store's lack of organization, with complaints about insufficient staff during busy times and a general feeling of being ignored.
Product Knowledge
While some employees were noted for their knowledge and assistance, others were criticized for upselling and not providing clear information about products and services.
- OGOliver GovettDec 3, 20251.0Was quoted $115 per month for four lines for the Black Friday deal. They lied to me about the monthly price before taxes/fees, claiming they had used promotions that were not valid. Manager did nothing to help. Check your bill, they added multiple subscriptions to my account I never asked for: VZ MOBILE PROTECT MD ($57 a month!) Unlimited Individual Cloud Storage (~$10 a month) Sneaking $67 of unwanted monthly charges onto someone's account is bad enough, let alone misleading customers about the monthly fees. Go to any other Verizon store.
- SSStevenNov 22, 20254.0Not a corporate store. Seemed quiet and had a nice worker there, but I didn't stay.
- JSJeffrey StoneNov 20, 20251.0Terrible customer service as usual
- DBDennis BakkoNov 11, 20255.0Tristan was very professional and knowledgeable while helping me trade for a new phone.
- BRBeverly RegalNov 6, 20255.0Tristan is professional and personable. He transferred my info from my old phone to the new efficiently and helped me choose the products I would need to keep my new I phone looking good. He is an asset to the company!
Frequently Asked Questions About Verizon
What products and brands are available at Verizon in Chandler, AZ?
Verizon in Chandler offers a full range of wireless devices including phones, tablets, wearables, and accessories from brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the operating hours for Verizon on South Gilbert Rd?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 12:00 PM to 6:00 PM.
Does the Verizon store at 4025 S Gilbert Rd offer in-store pickup?
Yes, Verizon offers in-store pickup services to convenience customers.
Which payment methods are accepted at the Verizon Chandler location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I recycle my old electronics at the Verizon store in Chandler?
Yes, the store provides electronics recycling services.
Is the Verizon Chandler store accessible for Spanish-speaking customers?
Yes, the store provides services in both English and Spanish.
How can I schedule an appointment or manage my account with Verizon in Chandler?
You can schedule appointments or manage your Verizon account using the My Verizon app available at https://apps.apple.com/us/app/my-verizon/id416023011.
What nearby restaurants can I visit before or after shopping at Verizon on Gilbert Rd?
Nearby options include Koibito Poke for Hawaiian and sushi cuisine, Dairy Queen for ice cream treats, Cafe Rio for Mexican food and coffee, and Domino's Pizza for pizza and chicken.
Where are convenient places to get a coffee or smoothie near Verizon Chandler?
You can visit Starbucks or Nekter Juice Bar, both located nearby, to enjoy coffee, smoothies, and light snacks before or after your visit.
Are there any nearby banks or ATMs if I need to withdraw cash while visiting Verizon?
Yes, there is a Bank of America branch and a Bank of America ATM nearby, as well as a Chase Bank location with ATM services.