Verizon

Reviews

• SL

  Stephanie Lopez

  6 days ago
  5.0
  Went into store because my device was having trouble charging. Savannah and Sara helped me find a way to fix it and saved me money
• SS

  Singa “Mr Shots” Sam

  Nov 16, 2025
  1.0
  I’m going to leave a bad review, because I don’t think what Manager Sara did. I arrived at the store yesterday to upgrade my phones, they changed them without any problem and I presented the photo of my personal identification, the Manager, and the rep behaved very well and friendly with me. They helped me in absolutely everything to make the configurations of my 2 phones. Today I returned to the store to return my old phones, and it turns out that the store manager, Miss Sara, did not want to accept my old phones, because according to her I had to present my personal identification physically, (helped by a lawyer friend, she told me that in Arizona it is not necessary to present a physical identification, with a photo is enough). Unfortunately for me, I had to drive 30 minutes and return 30 minutes, simply to pick up my physical identification that according to Manager Sara is necessary. I called the Verizon line, and they confirmed the same thing as my lawyer friend, and told me that it was not necessary to present my physical identification, since I was simply going to return my old phones. Here I leave a photo that I delivered my phones, in case Miss Sara says that I didn’t deliver them Or maybe he dares to say that my phones were in bad condition. Apart from not being a little flexible with me, the Manager, Sara began to speak ill of her colleagues, saying that they did a very bad job by letting me upgrade my two phones without asking me for my physical personal identification. I think that if the person doesn’t want to come to work on a Sunday, they should stay at home and take the day off to relax.
• TC

  Tony Chacon

  Nov 14, 2025
  1.0
  Went in to upgrade phone to iPhone 17 after being there over 2 hrs manager suggested that I take it to Apple Store for them to activate it , I was like no I purchased it from you it’s your problem or give me my old phone back. Manager named Martha said there was no way for them to give me my phone back was very rude and asked me to leave the store as I was getting irritated.Still to this day new phone is not downloaded with her apps or contacts.Poor customer service HIGHLY RECOMMEND NOT USING THIS STORE.
• RR

  Robyn

  Sep 15, 2025
  5.0
  I worked with Landon who did a great job helping me switch my plan to lower my costs. I don’t like the Verizon Authorized dealers because I feel like they are just trying to sell me things. This Verizon store has always been helpful to me.
• ST

  Sheryda Tucker

  Sep 7, 2025
  4.0
  Great customer service, but my internet problem was never resolved.

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