Geek Squad

Reviews

• AC

  Ash C

  Feb 4, 2026
  1.0
  I took my tower in and bought fans for geek squad to install for me at 5pm. I was told it would take 20 minutes. I left and came back after the time elapsed. They told me the guy in charge of working on it was in break and would do it when he got back. So I left again then came back at 8. So they've had my tower and fans for 3 hours now even though they told me it would only take 20 minutes. Then when I go up to the counter to check in on my stuff they ask me if I'm the person leaving my tower over night. Like no we never talked about that you guys said 20 minutes. So I gave up on them doing what they promised and asked for a refund I'll figure it out. While this is going on the service guy goes into the back to grab my tower and the tech that was supposed to be working on it is laughing at me like honestly me waiting 3 hours for something you said would take 20 minutes I feel like my impatience is justified.
• MB

  Mark B

  Dec 2, 2025
  1.0
  I went to pick up my computer and they took 10 minutes printing out all of the paperwork. I finally logged in and was trying to see if my programs were all set and they told me sorry the appointment is only 20 minutes you’ll have to leave.
• LB

  Lucas Brewington

  Sep 15, 2025
  1.0
  Geek Squad’s service was some of the worst I’ve ever experienced. First they want you to create an appointment online which doesn’t matter as when you’ll still have to wait in a 40+ min line. Second, the phone service is terrible. It’s a dumb robot who won’t get you in the right place after 30 mins and then you’ll have to talk to some global representative half way across the world and wasting an hour of your time when I just want to call the store 5 mins from me. Third, they took my computer for 2 weeks and didn’t even fix the issue I brought it in for. Terrible terrible service I recommend anywhere besides Best Buy Geek Squad.
• MR

  MG Radtke

  Mar 18, 2023
  5.0
  Did data recovery on busted laptop, took 2 days, kept me in the loop, did good work

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