Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Mixed experiences with customer service; some staff were praised for their helpfulness while others were criticized for rudeness and lack of attention.
Appointment Issues
Many customers reported problems with appointment scheduling and long wait times, often feeling ignored or unacknowledged.
Product Issues
Several customers experienced issues with defective products and inadequate support for repairs or exchanges.
Staffing Concerns
Customers noted a lack of staff during busy times, leading to poor service and long wait times.
AK
Aaron Kalish
6 days ago
4.0
Solid experience, but the Apple policies are somewhat lacking. My wife had a single damaged airpod pro 3. Google, Amazon and Fitbit would have offered a discount on the replacement, but Apple, ever the opportunistic company, charged full price for a non warranty replacement
The employees were fantastic, and the mood was great though
MH
Michael Hart
Jan 2, 2026
1.0
I asked a sales person for help as she was standing there taking to another sales person…she said you need to go the table and wait for Andre to help you…are you kidding me ? Sales people standing around doing absolutely nothing and can’t answer questions from a customer? Lame and pathetic management
JR
Juan Ruiz
Dec 18, 2025
5.0
Went in for trade ins and Amanda did such an amazing job made everything easy thank you so much for your help.
RA
Ricardo Adame
Dec 10, 2025
5.0
It was great experience, never have bought any apple products before, the sales rep was very courteous and explained what I wanted to know definitely will go back to that store it was a little hard to find inside the mall but it was well with it, thank you for the experience
JH
Jordan Harstad
Dec 9, 2025
1.0
Was sold a defective iPhone 17 and the store offers minimal support or help. The manager in this photo has the worst consumer service I’ve ever seen. He treated me like absolute crap the entire time. This is the last Apple product I will be purchasing because of him.
Frequently Asked Questions About Apple Chandler Fashion Center
What products can I find at the Apple Chandler Fashion Center?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at the Apple Chandler Fashion Center.
What services does the Apple Chandler Fashion Center offer?
The store offers technical support at the Genius Bar and assistance from Specialists to answer your questions and help you get set up.
What are the regular operating hours for the Apple Chandler Fashion Center?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Is the Apple Chandler Fashion Center open on holidays?
The store is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025), but has varied holiday hours on other dates.
Does the Apple Chandler Fashion Center provide wheelchair accessible entrances?
Yes, the store has a wheelchair accessible entrance.
Can I pick up an online order in-store at the Apple Chandler Fashion Center?
Yes, in-store pickup is available at the Apple Chandler Fashion Center.
Does the Apple Chandler Fashion Center offer delivery services?
Yes, delivery service is available for customers.
What nearby entertainment options are close to the Apple Chandler Fashion Center?
Round1, an arcade center, is located nearby and offers fun entertainment options before or after your visit to the Apple Store.
Where can I find clothing stores near the Apple Chandler Fashion Center?
Nearby clothing stores include J.Jill, Michael Kors, Urban Outfitters, Evereve, Express, and Forever 21, making it convenient for customers to enjoy shopping for fashion in the area.
Are there any food or refreshment options near the Apple Chandler Fashion Center?
Yes, you can visit Creme de la Creme for ice cream and groceries, or stop by Jamba Chandler Fashion Center for smoothies and health food beverages nearby.