Verizon

4.3
319 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1397 E Florence Blvd in Casa Grande, AZ 85122

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
1397 E Florence Blvd, Casa Grande, AZ
85122, United States

Hours

Reviews

4.3
317 reviews
5 stars
239
4 stars
21
3 stars
7
2 stars
8
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of the staff, with several specific employees receiving commendations for their excellent service.

Store Experience

Customers reported mixed experiences regarding the store environment, with some noting cleanliness and friendliness, while others mentioned issues with understaffing and long wait times.

Product Issues

Several reviews highlighted problems with product availability and issues related to billing and device quality, including complaints about being sold used devices.

Management

Feedback on management was varied, with some customers appreciating the manager's assistance while others criticized the handling of customer complaints and issues.
  • TM
    Thomas Mazzocchi
    4 days ago
    5.0
    Fast very friendly service.
  • DB
    Daniel Bain
    Jan 3, 2026
    5.0
    The young man who helped me was fast,knowledgeable and friendly! Kudos buddy! I am an old fart resisting change and he made me at ease.showed me how to use the phone!!! Amazing👍👍👍👍
  • TS
    Teresa Sandoval
    Jan 3, 2026
    5.0
    Very friendly helpful
  • CM
    Cathy McNeil
    Jan 1, 2026
    2.0
    I thought they were unprofessional. They don’t acknowledge you when you walk in. One person when she was done with her customer she went to the back again not acknowledging me. All she had to do is say I will be right back to assist you. Then when she did help me on my order pickup she couldn’t find my account. Another associate came in from outside the girl that was helping me asked for that person’s help. She helped a little bit then told her to do something and walked out. I actually felt sorry for this girl. I finally told them that I was going to cancel my order and walked out. Well when I went to cancel the order it said that I had picked up my order but obviously didn’t. I just felt like this store has some issues that need to be addressed. I usually deal with the promenade store and I thought that was where I was to pick up my order. They are always friendly and helpful at this store. I did go back to the original store and got my order. Thank you for letting me vent. I usually don’t give bad reviews.
  • AP
    Adriana Palencia
    Dec 18, 2025
    5.0
    Great employee. Knowledgeable, helped a lot and patient.

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store at 1397 E Florence Blvd in Casa Grande, AZ?

The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.

What types of payment options are accepted at the Russell Cellular Verizon store?

They accept American Express, Cash, Discover, MasterCard, and Visa payment options.