Business Details
847 N Promenade Pkwy, Casa Grande, AZ
85194, United States
Certified by Verizon • Feb 22, 2026
(520) 426-3664
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/arizona/casa-grande/casa-grande-324941
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Casa Grande for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.8
539 reviews
5 stars
310
4 stars
55
3 stars
38
2 stars
24
1 star
112
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising individual employees for their helpfulness while others report poor service and unprofessional behavior from staff.
Wait Times
Many customers expressed frustration with long wait times, even with appointments, leading to dissatisfaction with the overall experience.
Staff Knowledge
While some employees were noted for their knowledge and assistance, others were criticized for a lack of product knowledge and responsiveness.
Store Management
Several reviews highlighted issues with store management, including unprofessional behavior and inadequate staffing during busy times.
Overall Experience
The overall experience at this location varies significantly, with some customers having positive interactions while others report serious issues that deter them from returning.
- LDLarry Duer3 days ago5.0Can't say enough good things about Issac at Casa Grande. Friendly, personable, professional and went above and beyond. One cool dude.
- DVDelana ValtierraFeb 8, 20265.0Even though they couldn't fix our problem, they told us how we could get it fixed. I was so relieved to know there was a solution. So helpful and very nice. We will always be going here for help and upgrades. Completely satisfied with the service and the support from store associates.
- JIJim InnocentiJan 7, 20265.0I had an excellent, positive experience with Casey Lopez. Casey was helpful, knowledgeable and patient with an older person who is not great with technology. I would give Casey a 6 star review because 5 is NOT enough. Thanks Casey!
- LFLilia FelJan 6, 20261.0I visited the Verizon store at Casa Grande Promenade right before Christmas, hoping for a quick and easy experience. Instead, I was met with incredibly poor customer service, terrible communication, and a complete lack of accountability. Management showed no interest in resolving my issue and seemed unwilling to help at all. As a customer of Verizon for over 15 years, I have never had such a frustrating and disappointing experience. I will never return to this location. I ended up having to drive an hour to another corporate store just to get my problem resolved. Absolutely unacceptable!
- JSJohn SprinklesJan 2, 20261.0The salesman at this store are known for cancelling your insurance and messing with your data plan. Horrible customer service. Anyone with 1"+ nails in sales is not to be trusted and yesim speaking of the management.
Frequently Asked Questions About Verizon
What are the Verizon store's regular business hours in Casa Grande?
The Verizon store in Casa Grande is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
What types of products are available at the Casa Grande Verizon store?
The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I order online and pick up my Verizon purchase in-store?
Yes, you can order online and choose in-store pickup at the Casa Grande Verizon store for your convenience.
What delivery and shipping options does Verizon offer in Casa Grande?
Verizon offers free 2-day shipping, express locker pickups, and same-day delivery options in select areas for online orders.
How can I schedule an in-store appointment at the Verizon Casa Grande store?
You can schedule an appointment online via Verizon's website or using the My Verizon app to visit the Casa Grande store.
What types of wireless plans are available at Verizon in Casa Grande?
Verizon offers mobile plans, wireless internet plans, and voice plans tailored to consumer and business needs.
What payment methods does Verizon accept at the Casa Grande store?
The store accepts payments via checks, debit cards, and mobile NFC payment methods, and it does not require cash only transactions.
Are there any popular dining options near the Verizon store in Casa Grande?
Yes, nearby dining options include Subway for sandwiches, Sushi Gon Estilo Sinaloa for sushi and Mexican seafood, and Filiberto's for Mexican fast food, all great choices to visit before or after your Verizon shopping trip.
What other mobile phone stores are close to Verizon in Casa Grande?
T-Mobile and Cell Stop are nearby mobile phone stores you can visit, providing alternative wireless and telecommunications services in the area.
Are there any beauty salons or spas near the Verizon Casa Grande store?
Yes, nearby beauty and spa options include Selex Nail Spa, Great Clips hair salon, NailOlogy nail salon, and Cloud 9 MedSpa for various beauty and relaxation services.
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Certified February 22, 2026Yext Knowledge Graph
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