Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, many reported poor service, long wait times, and unresponsive employees.
Product Availability
Several customers expressed frustration over product availability, with reports of items being out of stock or miscommunication regarding online orders.
Store Environment
The store environment received criticism for being unclean and poorly organized, with some customers noting a lack of staff presence on the sales floor.
Installation Services
Installation services were highlighted as problematic, with multiple customers reporting issues with appointments and poor execution of installations.
Knowledgeable Staff
Some customers appreciated the knowledgeable staff who provided expert advice, while others felt that employees lacked product knowledge.
JS
Jjaquee sasori
1 day ago
2.0
So I choose store pick up to save the inconvenience of waiting in a long line just for one of the workers to tell me to get in the back of the regular sales line. Don’t make a store pick up if it’s not going to be used for that.
JG
Jose Gonzalez
5 days ago
5.0
Nice store super open. Definitely recommend
RD
Robin D Drew
Nov 13, 2025
1.0
Can’t use anybody from USA have to send me to India I couldn’t understand her. She didn’t even know what kind of device I was using kept saying, my Apple I don’t even have an Apple or any of Apple products through Best. It’s a Lenovo tablet. Worst service ever.
DB
Dean Bass
Nov 2, 2025
5.0
My experience here was exceptional customer service. Very knowledgeable staff with expert suggestions to my purchase.
LP
Liberty Pastor
Oct 31, 2025
1.0
When you call customer service and you have to use voice commands, and you cannot get anyone in customer service unless you give them your voice print. I refuse to do business with businesses that do not offer a menu with number selections, or have customer service available by pressing "0".
Big corporations that do not hire real people to answer their phones don't get my business!