Verizon

4.2
510 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 4439 W Sunset Ave in Springdale, AR 72762

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
4439 W Sunset Ave, Springdale, AR
72762, United States

Hours

Reviews

4.2
504 reviews
5 stars
358
4 stars
50
3 stars
17
2 stars
8
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff like Krystal and Ethan for being helpful and friendly, while others reported rude service and long wait times.

Staffing Issues

Many customers noted the store is often understaffed, leading to long wait times and poor service experiences.

Product Availability

Customers expressed frustration over the lack of stock for advertised promotions, particularly regarding new iPhone models.

Communication

Several reviews highlighted poor communication regarding fees and service policies, leading to customer dissatisfaction.

Management

Feedback on management is mixed; some customers appreciated the new management's efforts, while others criticized the previous management for poor service.
  • CB
    Curt Burgner
    6 days ago
    5.0
    Had a great experience with Kristal, she is friendly and good at her job!
  • MB
    Mitz Bresler
    Nov 10, 2025
    5.0
    Very happy. The girl that help us was very friendly and helpful.
  • RW
    Rosie Westmoreland
    Oct 30, 2025
    4.0
    I have been with Verizon for many years and they have always been very helpful
  • ML
    madison loghry
    Oct 25, 2025
    5.0
    Excellent Service from Krystal at Russell Cellular! I had an amazing experience thanks to Krystal, the manager at Russell Cellular. She went above and beyond to make sure I was taken care of — patient, knowledgeable, and genuinely kind. Krystal explained everything clearly, helped me find the best plan for my needs, and made the whole process smooth and stress-free. You can tell she really cares about her customers and takes pride in her work. It’s rare to find someone who treats you like more than just another sale, but Krystal does exactly that. Highly recommend visiting this location and asking for her!
  • WR
    Wendy R
    Oct 12, 2025
    1.0
    I don’t know how to rate this experience because I’m here at noon on Sunday, and there is literally ONE person working. The people in front of me ordered a new phone, and they’re having everything transferred over, so of course that takes forever. Also, I was surprised to find out that even though they are running an iPhone 17 promotion, they don’t actually have any in stock? The people on front of me told me they’re picking up theirs, and it took a month to get here. So, I’m leaving disappointed. Guess I’ll stick with AT&T after all.

Frequently Asked Questions About Verizon

What is the address of Verizon in Springdale, AR?

Verizon is located at 4439 W Sunset Ave, Springdale, AR 72762.

What are the store hours for Verizon in Springdale?

The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.