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Apple The Promenade at Chenal

3.6
(945 reviews)

Business Details

17711 Chenal Parkway, Little Rock, AR
72223, United States
(501) 821-5130
https://www.apple.com/retail/thepromenadeatchenal

About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple The Promenade at Chenal
17711 Chenal Parkway, Little Rock, AR
72223, United States

Hours

Reviews

3.6
945 reviews
5 stars
498
4 stars
109
3 stars
61
2 stars
47
1 star
230
  • CB
    Cristyl Bonagurio
    Feb 16, 2026
    1.0
    Honestly, I am highly disappointed in the service I received. I’m not sure exactly what I expected but for a something called the “Genius Bar” you’d think that these people would be top notch but they just aren’t. The one guy helping me disappeared and NEVER came back so I left.
  • EG
    Ella Gamba
    Feb 10, 2026
    2.0
    I’ve always had good experiences at Apple Stores, which made my recent visits to this location disappointing. On my first visit, I had a Genius Bar appointment to replace damaged AirPods. Despite the appointment, I waited nearly an hour while the employee assisting me was also helping another customer and training someone else. During that visit, I asked about an issue with my laptop and was directed to another employee, who had me leave it overnight. When I returned the next day, the experience worsened. The employee I was told would help me avoided eye contact, appeared distracted by his phone, and told me someone else would assist me. I was redirected again, asked for help setting up my laptop, and then left waiting with no follow-up. No one came to help, and I eventually left the store without my issue resolved. The consistent issue across both visits was a lack of ownership and basic engagement. I never felt that any one person was responsible for helping me, which was surprising given Apple’s usual standards.
  • LP
    lou anne patrick
    Feb 9, 2026
    5.0
    Friendly and professional staff. They are so helpful. Explain everything to you and have always been able to resolve my needs. The staff is so nice. I love this store.
  • MB
    Mike Baker
    Feb 7, 2026
    5.0
    No issues
  • SJ
    Shameko Johnson
    Jan 16, 2026
    5.0
    Lauren Casey is Amazing. My spouse had a lot of questions. She was very helpful and informative. If she didn’t know the answer, she went and got it. I appreciated the one on one service. The patience Lauren had, was awesome as well. If I spelled your name wrong, I apologize.

Frequently Asked Questions About Apple The Promenade at Chenal

What products can I find at Apple The Promenade at Chenal?

You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple The Promenade at Chenal.

Where is Apple The Promenade at Chenal located?

Apple The Promenade at Chenal is located at 17711 Chenal Parkway, Little Rock, AR 72223, United States.

Brand Certified Facts from Apple The Promenade at Chenal

This information is certified by Apple The Promenade at Chenal and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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