Best Buy

Reviews

• MH

  michael humphrey

  Apr 17, 2026
  5.0
  I visited the Best Buy on chenal parkway . The geek squad helped me tremendously. Especially Adriana. She was very patient and knowledgeable. She explained and demonstrated exactly how to fix my problem by myself.I will definitely come back to this Best Buy for any further assistance Thank you Adriana !!!
• JG

  Joe Gaona

  Apr 13, 2026
  4.0
  Store is not so busy as other Best Buys in larger cities, so you would think it wouldnt be hard for a knowledgeable sales person to help with your questions, but it wasnt the case. Not so friendly staff, maybe I'm comparing it to the College Station, Houston, New Orleans locations, but either way you got to look for a sales person the 3 times I visited the store.
• DD

  DaVet

  Apr 12, 2026
  1.0
  Spent a few hours here, told at least 4 different sales folks I needed a smart watch that would measure BLOOD PRESSURE. First, it took 5 different sales people just to get the case open. Then a LONG wait for Geek Squad to set it up...only to find out the smart watch I told all those sales people had to watch my blood pressure didn't do that. All that time & telling them ALL what I needed & why. They still messed it up. I had planned to buy a new laptop next when I could afford it. It won't be at this or any other Best Buy. They are the Keystone Cops of electronics stores.
• JY

  Juain Young

  Apr 7, 2026
  5.0
  Thank you to a customer service champion... LAWSON!!! THANK YOU for being a true customer service professional. You went over and beyond to assist me and it is greatly appreciated! There needs to be more like this young man who come to help customers instead of thinking of 1000 ways NOT to assist them. This store is very fortunate to have him..... again, Thanks!
• TS

  True Self_Actualization

  Mar 23, 2026
  1.0
  3/22/2022- just left the Little Rock Best Buy, looking to purchase the Ray Ban Meta smart glasses. The young man who assisted me obviously did not want to make a sale. He would not open the display cabinet to allow me to try in the different versions. I left, I will never beg anyone to take my Money. There are many unemployed folks, please hire folks that give a damn. I will purchase my glasses directly from Ray Ban. Company deserved no stars! 3/25/2026 I am following up regarding my Google review (#133937), as you requested additional details. During my visit to your establishment, I did not receive the level of customer service I would expect. The associate on the floor appeared uninterested in assisting me or facilitating a purchase. There was only one pair of glasses available for viewing, secured on a display, and I politely asked if I could see additional pairs from the case in order to try them on and determine proper sizing (standard, large, etc.), which is an important consideration for metal frames. The associate declined to open the case or provide other options, which made it difficult for me to evaluate your products. As a result, I left without making a purchase. I approached the interaction respectfully and professionally, and I expect the same level of professionalism in return. Regardless of appearance or perceived intent, every customer should be treated with courtesy and provided the opportunity to make an informed buying decision. For comparison, I later visited a nearby establishment, Simmons Eyewear in Benton. While they did not have exactly what I needed in stock, their team was attentive, allowed me to try on multiple options, and took the initiative to order the appropriate item. The experience was professional and customer-focused. I share this feedback in the hope that it is taken constructively. Customer engagement and product accessibility are essential to a positive retail experience, and improvements in these areas would likely benefit both your team and future customers.

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