Cricket Wireless Authorized Retailer

Reviews

• MD

  Mike DeWitt

  Jan 8, 2021
  3.0
  Helpfull, but could have a bigger staff
• SS

  SpecialK46 SpecialK46

  Dec 17, 2019
  1.0
  I went in to switch from Net 10 to Cricket on a Friday almost 3 months ago. After Dominique worked diligently to switch my account, I went home thinking I would have Cricket service that night. That cost me $92.97. The next morning, my phone was still not working. I went back the next day, sat for hours, and paid an additional $55. I got service, but I had to get a new number. I was promised a refund of the $92.97. After trying for several weeks to get my refund, my mother went with me to this location to find out what happened. That day Chris, one on the owners (who is from England) and Yousef another owner, were there. Aaron, the manager was there as well. Chris promised my mother that he would contact one of us by the end of the day. I'm still waiting on Chris to call. After a couple of days, I spoke with Eddie Yarborough, who is under Chris. Eddie was very nonchalant and condescending. At first it was Net 10's fault, but I said Cricket has my money. After weeks of conversations and broken promises of updates on my case, Eddie told me around November 22, I would only receive a refund for $55.00 because of activation fee and another one time fee. Also, a check would be in the mail within 5-15 business days. I still have not received a check. Today, I went back to the store, spoke with Aaron. Aaron called Eddie. Eddie said he meant 5-15 business days for processing and another 3-4 weeks processing. When I continued to asked when I would receive the check, Eddie got mad and hung up the phone while I was speaking. He called Aaron's phone back claiming it was the cell phone tower that disconnected. There is no resolution. Aaron redeemed himself and gave me his number and was empathetic. I might not get the $55.00. But, Jonesboro, Arkansas will know that the "UPPER MANAGEMENT" has so much money, that they could care less about the "little people " getting $55.00 of a MULTI MILLION DOLLAR COMPANY!!!! WHAT GOES AROUND COMES AROUND!!!! TREAT OTHERS THE WAY YOU WOULD WANT TO BE TREATED!!! THEY GOT ONE STAR BECAUSE OF AARON AND DOMINIQUE. THANKS
• MD

  Mark Doak

  May 9, 2019
  5.0
  Great salesman clean shop. Good fokes at a affordable rates.
• SW

  Stephanie Williams

  Mar 6, 2018
  4.0
  There phones are priced okay.

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