Cricket Wireless Authorized Retailer

Reviews

• KR

  karen ruiz

  Nov 14, 2025
  1.0
  Last Saturday, I sent my husband to this location to purchase a SIM card for a specific line on my account. There was a gentleman who i assume is Saif, I later learned he was a new employee who had been left alone in the store.I repeated the phone number multiple times to make sure there would be no mistake. I even had to walk him through the steps myself because he did not know how to do a sim swap because the phone was prior an esim. Even after walking him through it, not only did he still do it on the wrong number, he charged me for 2 sims while we only received one. When we realized the mistake, my husband returned the next day. A woman at the store told him she couldn’t waive a new sim or refund, and that we would have to wait until Monday to speak to the manager, Zach. Today, I spoke with Zach, only to be told that he also cannot waive a sim card. He let me know he spoke to the employee. Talking to the employee does not fix the mistake on my account, the two SIM charges, or the hassle caused by the wrong number being swapped.If a customer is charged for a mistake made by your own employee, basic customer service should include correcting it and refunding the unnecessary charge. This entire experience has been unprofessional especially considering I used to work at this very store and know that mistakes like this can be fixed.At this point, I will be transferring all lines on my account to another carrier since this location cannot even resolve a $10 sim card error or properly support a new employee. Also, who leaves a new hire alone in the store on a Saturday?
• JS

  jerman smith

  Jul 8, 2025
  1.0
  Everything was okay but when I had it was like the bill was $13 I think I was short a dollar and I got a pennies and so dime and the woman did not want to count it she kept telling me I ain't have enough I kept telling it was enough I counted it myself in the car he did not want to take it so that was bad you supposed to get good customer service two other people said they was rude people in there they only phones where they taking bill money and everything. Her name his Breanna f so if you go to this cricket just make sure you got all your money cuz then if you have some pennies or dimes they do not want to count it they count it if it ain't so much pennies in there so if you can go to another cricket store go to another cricket store
• TD

  tyler durden

  Jun 27, 2025
  4.0
  Not good, the worker was impatient and act like I didn't know what I was doing
• RR

  Richard

  Feb 9, 2025
  5.0
  ⭐⭐⭐⭐⭐ “EJ provided top-notch customer service! He was patient, knowledgeable, and went above and beyond to make sure I got exactly what I needed. He took the time to explain my options clearly and made the entire process smooth and stress-free. It’s rare to find someone so dedicated and helpful. If you’re looking for great service, definitely ask for EJ!”
• DM

  Dina McMackins

  Apr 21, 2024
  5.0
  Jeff was able to help us find new phones at a reasonable price and transferred all of the information from our old phones for us. He was polite and friendly and got us taken care of quickly.

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