I took a printer in to be repaired. The message on the computer was that the ink cartridge assembly was defective. This had happened to me before and I replaced the assembly myself and I told them that would probably be the case. Because the printer was under warranty, I needed Best Buy to do it an submit a bill. They charged me for a membership which they said would cover the repair and they were certain it could be repaired. They did not fix it because it needed a new assembly and they do not replace parts. I asked for my membership fee back and the Geek Squad manager said the fee was non-refundable. I got the store manager involved and he gave me a number to call to get the refund - which I received a couple of weeks later. I have used Geek Squad for years but will never do so again. I do not appreicate being lied to by the Manager.
MO
Mary Ormson
Nov 9, 2022
5.0
Can't say enough about the Geek Squad. Francisco helped me on 11/8 to setup my computer accts. But, he is not alone in the friendly and professional help I have gotten from Shaun M. , Jayden, Gab to name just a few of the staff.
Highly recommend scheduling appts plus TotalTech if your devices if you require lots of help and service.
Keep up the Great job all of you Geeks at the Best Buy store in Hot Springs, AR.
Mary O.
What services does Geek Squad at Hot Springs provide?
Geek Squad offers tech repair, setup, and support services for electronics, computers, and mobile devices. You can schedule service in-store or online.
What are the operating hours of Geek Squad at 1462 Higdon Ferry Rd?
Geek Squad is open Monday to Friday from 10:00 AM to 9:00 PM, Saturdays from 9:00 AM to 9:00 PM, and Sundays from 10:00 AM to 8:00 PM.
How can I schedule a service appointment with Geek Squad in Hot Springs?
You can schedule your Geek Squad service either by visiting the store at 1462 Higdon Ferry Rd or online through their website.
What types of repairs does Geek Squad handle?
Geek Squad repairs include computer, cell phone, television, appliance repairs, data recovery, and other electronics support services.
Is Geek Squad at Hot Springs currently open?
Yes, Geek Squad at this location is currently open and operational.
Where is Geek Squad located in Hot Springs?
Geek Squad is located at 1462 Higdon Ferry Rd, Hot Springs, AR 71913, United States.
Can I visit Best Buy when I go to Geek Squad in Hot Springs?
Yes, Best Buy is nearby Geek Squad, making it convenient to shop for electronics and appliances before or after your tech support visit.
What dining options are available near Geek Squad at Hot Springs?
Nearby restaurants include Purple Cow Hot Springs, Newk's Eatery, Papa Murphy's, and LongHorn Steakhouse, providing a variety of American, sandwich, pizza, and steakhouse options for customers.
Are there stores for arts and crafts near Geek Squad in Hot Springs?
Yes, Michaels Stores and Five Below are nearby, offering arts and crafts supplies and fashion accessories for customers to explore.
If I need a locksmith or key services near Geek Squad, where can I go?
KeyMe Locksmiths is located nearby, providing professional key and locksmith services alongside hardware supplies.