Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 2737 W Martin Luther King Blvd in Fayetteville, AR 72704
Many customers praised the staff for being helpful, friendly, and knowledgeable, particularly highlighting employees like America and Krystal.
Mixed Experiences
While some customers had positive interactions, others reported poor service, misinformation, and unprofessional behavior from staff.
Store Management
Recent reviews indicate improvements in management and service quality, with customers noting a positive change compared to previous experiences.
Long Wait Times
Several customers expressed frustration over long wait times and inadequate staffing during their visits.
Product Issues
There were complaints regarding issues with products sold, including defective phones and unclear information about fees.
LC
Lydia Conner
Feb 18, 2026
5.0
America was amazing to help us. Customer Service was great!
PB
Preston Brock
Jan 30, 2026
5.0
Great, enjoyed watching america helping me ! The corporate store was so to me- lovely people here
SM
steven meeks
Jan 21, 2026
5.0
Mrs Martinez was very understanding and helpful. She answered all my questions, was very professional, and polite. It made my buying experience very pleasant.
LG
Luis GB
Jan 6, 2026
1.0
They only want to sell stuff. Zero empathy, zero customer service for issues with service they say call Verizon directly
CD
Carlita Dalton
Jan 2, 2026
5.0
Merica has been such a blessing. We were with AT&T for 30 years and her patience and kindness has won our family over. It's nice to feel like someone really wants to help! Great customer service!!