Verizon

4.4
402 reviews
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Business Details

2737 Martin Luther King Blvd, Fayetteville, AR
72704, United States
(479) 587-8499
https://www.russellcellular.com/store-locations/fayetteville-ar
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About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 2737 W Martin Luther King Blvd in Fayetteville, AR 72704

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
2737 Martin Luther King Blvd, Fayetteville, AR
72704, United States

Hours

Reviews

4.4
397 reviews
5 stars
319
4 stars
22
3 stars
8
2 stars
5
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and friendly, particularly highlighting employees like America and Krystal.

Professionalism

Several reviews noted unprofessional behavior from staff, including gossiping and rudeness, which detracted from the overall experience.

Store Management

Feedback indicated improvements in management and service quality, with some customers noting a positive change compared to previous visits.

Service Issues

Multiple customers reported issues with inaccurate information regarding promotions and billing, leading to dissatisfaction and loss of trust.

Wait Times

Customers expressed frustration with long wait times and understaffing, which negatively impacted their experience.
  • LG
    Luis GB
    6 days ago
    1.0
    They only want to sell stuff. Zero empathy, zero customer service for issues with service they say call Verizon directly
  • AC
    Aaron Cater
    Jan 3, 2026
    5.0
    Walter was incredibly helpful. I have a business account and it was very complicated and he handled everything perfectly for me.
  • CD
    Carlita Dalton
    Jan 2, 2026
    5.0
    Merica has been such a blessing. We were with AT&T for 30 years and her patience and kindness has won our family over. It's nice to feel like someone really wants to help! Great customer service!!
  • MR
    Madison Reynolds-Depaz
    Dec 15, 2025
    5.0
    I am beyond pleased with my decision to switch to Verizon. The staff were exceptionally helpful and provided comprehensive explanations. I highly recommend this location for anyone in the NWA area.
  • LD
    Lauren Dalton
    Nov 30, 2025
    1.0
    I visited this Verizon location to upgrade my phone and order a watch. While there, the store manager, America, told us about what sounded like a great promotion for Verizon Home Internet. She said that if we signed up and kept it for 40 days, we would receive a free Nintendo Switch and could then return the internet service without being charged for the device. This turned out to be completely inaccurate. We later visited the official Verizon store on Shiloh Drive, and they confirmed that returning the internet service would absolutely result in being charged for full price of the Switch, regardless of how long we kept it. It was disappointing to learn that the information we were given here was incorrect. Additionally, while we were in the store, the manager and two staff members were openly gossiping in front of us, which came across as very unprofessional. I’m leaving this review not to be harsh, but in hopes that the store will address these issues and ensure customers receive accurate information and a more professional environment. We ultimately took our business to the authorized Verizon location on Shiloh Drive.
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Frequently Asked Questions About Verizon

What is Russell Cellular and who operates it?

Russell Cellular is an independently owned Verizon Authorized Retailer in Fayetteville, AR.

Where is the Verizon store located in Fayetteville, AR?

The store is located at 2737 Martin Luther King Blvd, Unit 1, Fayetteville, AR 72704.