Geek Squad

Reviews

• KY

  Kayla Yallgodlovesu

  Jun 14, 2025
  4.0
  Great when you get an appointment, almost impossible to get an appointment
• AE

  A email

  Dec 15, 2024
  4.0
  a few weeks ago I walked in at the front door of Best Buy an a professional, lucid, friendly young blonde guy helped guide me to departments i needed; phones and Geek Squad. At Geek Squad the first guy I talked with I think whose name was Weaver was helpful and told me for the first time about a membership that starts off $50 the first month. Earlier this year when I called to ask about getting my HP Envy diagnosed I was told it was $100 without being told about the membership.... This time around the next time I went to Geek Squad Shawnee was multi tasking multiple customers, one unruly, and Shawnee was gracious and professional. Shawnee helped me sign up for membership and had a good idea of the problem with the laptop from the start. There are two page contracts which I hope to load here for your perusal in advance once I get around to it so you can see what it involves as I like to know in advance myself. When I picked up the laptop after three days ... which was a little long and only got a call the third day after I had decided to go in person, the fellow that closed the repair ticket was able to answer my follow up questions. I wish I had gone to Geek squad instead of Ubreakwefix and a local small biz as neither solved the problem and my all my data was intentionally removed by the Ubreakwefix process without them installing an os yet charging me $100. It has been a few days and my device is working, the formatting of the task bar is awkward as the shut down icon is hidden in folders. So far it seems all my files and apps work. So Geek squad gets my vote. I recommend them for a laptop repair.
• KS

  Kathryn M. Spidel

  May 22, 2022
  1.0
  Where should I begin? We gave every but of information on trouble shooting efforts we made with Samsung online. The first tech came to trouble shot, not to make a repair. The second appointment was more of the same, and we are waiting on parts for repair. They don't know what exactly is wrong.
• DM

  Donald Myers

  Mar 11, 2019
  4.0
  1st trip there one of the reps basically said they couldn't honor their protection plan. Obviously the rep needs more training on contractual agreements. After 3 calls to corporate I was told to talk to a geeksquad manager. Next trip they gave me all my money back for the item since they couldn't fix or replace it.
• AP

  Andy Potter

  Jun 26, 2017
  1.0
  In todays declining retail world to recieve such poor, unprofessional attempts at service is disheartening. The gentleman at the counter was very rude and unhelpful. I cancelled my geek squad plan and will take my business elsewhere. I highly recommend going elsewhere for your needs for tech support.

Frequently Asked Questions About Geek Squad