Geek Squad

Reviews

• BP

  Bill Parish

  Feb 6, 2026
  1.0
  GET RID OF THE STUPID AI ASSISTANT THAT ANSWERS THE PHONE. I JUST NEEDED TO ASK A SIMPLE QUESTION AND COULD NOT GET PAST IT.
• WB

  Will Burkett

  Jan 19, 2026
  1.0
  Well the Best Buy Geek Squad wouldn't help me at all! I bought my truck used and it came with a viper remote start already installed! Now, I had to reprogram my truck's computer and when it reset, it didn't relearn the remote start! I talked to a Viper expert and he told me it just needed reprogrammed by an Authorized Dealer. The only Authorized Dealers in this area is Best Buy in Fayetteville or Rogers, but they won't do it because I can't PROVE they were the ones that installed it 🤦🏻‍♂️(Because it was already installed when I bought the truck!!) So, the only ones that are Authorized to fix it..... WON'T 🙆🏻‍♂️So, stands to reason why I have NO USE FOR THE GEEK SQUAD!!!
• KY

  Kayla Yallgodlovesu

  Jun 14, 2025
  4.0
  Great when you get an appointment, almost impossible to get an appointment
• AE

  A email

  Dec 15, 2024
  4.0
  a few weeks ago I walked in at the front door of Best Buy an a professional, lucid, friendly young blonde guy helped guide me to departments i needed; phones and Geek Squad. At Geek Squad the first guy I talked with I think whose name was Weaver was helpful and told me for the first time about a membership that starts off $50 the first month. Earlier this year when I called to ask about getting my HP Envy diagnosed I was told it was $100 without being told about the membership.... This time around the next time I went to Geek Squad Shawnee was multi tasking multiple customers, one unruly, and Shawnee was gracious and professional. Shawnee helped me sign up for membership and had a good idea of the problem with the laptop from the start. There are two page contracts which I hope to load here for your perusal in advance once I get around to it so you can see what it involves as I like to know in advance myself. When I picked up the laptop after three days ... which was a little long and only got a call the third day after I had decided to go in person, the fellow that closed the repair ticket was able to answer my follow up questions. I wish I had gone to Geek squad instead of Ubreakwefix and a local small biz as neither solved the problem and my all my data was intentionally removed by the Ubreakwefix process without them installing an os yet charging me $100. It has been a few days and my device is working, the formatting of the task bar is awkward as the shut down icon is hidden in folders. So far it seems all my files and apps work. So Geek squad gets my vote. I recommend them for a laptop repair.
• KS

  Kathryn M. Spidel

  May 22, 2022
  1.0
  Where should I begin? We gave every but of information on trouble shooting efforts we made with Samsung online. The first tech came to trouble shot, not to make a repair. The second appointment was more of the same, and we are waiting on parts for repair. They don't know what exactly is wrong.

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