Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1308 N West Ave in El Dorado, AR 71730
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.3
313 reviews
5 stars
220
4 stars
39
3 stars
19
2 stars
6
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, particularly highlighting individuals like Jazmine, Bridget, and Brittany for their exceptional service.
Long Wait Times
Several reviews mentioned long wait times and slow service, indicating a need for improvement in efficiency.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about rude service and unresolved issues, suggesting inconsistency in customer experiences.
Knowledge and Support
Customers appreciated the knowledgeable staff who provided assistance with phone upgrades and technical issues, although some felt that not all employees were adequately trained.
- EBElizabeth Buswell5 days ago5.0Bridgett was amazing very patient knowledgeable beyond words. Best experience have ever had at a Verizon store
- SGS. S. GentleDec 29, 20251.0Since it’s illegal to charge a fee for using a credit card, this business has decided to charge $3 for paying with cash instead. Not only does this unfairly target older adults who often prefer cash or checks, but the fee isn’t even recorded on receipts—making it hidden and deceptive. Passing credit card processing costs onto customers in this way is exploitation, and I’ll be filing a formal complaint with the Attorney General to address this predatory practice.
- KDkatie davisDec 22, 20251.0TERRIBLE CUSTOMER SERVICE!!!
- TTTammy ThurlkillNov 28, 20255.0My son went to the location to upgrade his phone and they helped him make a smooth transition.
- JSJacy SmithNov 5, 20255.0Ashanti is super sweet & helpful!!😊
Frequently Asked Questions About Verizon
What is Russell Cellular and where is it located?
Russell Cellular is a local Verizon Authorized Retailer located at 1308 N West Ave, El Dorado, AR 71730.
What are the store hours for Russell Cellular in El Dorado?
Russell Cellular is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
What products does Russell Cellular offer?
Russell Cellular offers Verizon Wireless service, cell phones, smartphones, tablets, accessories, smartwatches, and prepaid plans.
Does Russell Cellular offer in-store or curbside pickup services?
Yes, Russell Cellular offers both in-store and curbside pickup services for customer convenience.
What payment options are accepted at Russell Cellular?
Russell Cellular accepts American Express, Cash, Discover, Mastercard, and Visa as payment methods.
Is Russell Cellular accessible for customers with disabilities?
Yes, Russell Cellular has a wheelchair accessible entrance to accommodate customers with disabilities.
Are appointments required to visit Russell Cellular?
No, appointments are not required; customers can visit Russell Cellular without prior scheduling.
Which other Verizon or mobile phone stores are near Russell Cellular?
Nearby mobile phone stores include Verizon and another Russell Cellular location, which can be options for customers seeking related services.
What nearby dining options are available near Russell Cellular?
Near Russell Cellular, customers can find several dining options including Whataburger, Domino's Pizza, and Andy's for meals before or after their visit.
Are there community services or thrift stores near Russell Cellular?
Yes, nearby community services and thrift stores include Goodwill Store | Donation Center | Career Services Center | Reentry Services and the Salvation Army Family Store.