Many customers reported poor customer service experiences, including long wait times for assistance and unhelpful staff.
Inventory Issues
Frequent complaints about limited stock and inaccurate online inventory listings, leading to frustration among customers.
Mixed Staff Experiences
While some customers praised friendly and helpful staff, others noted a lack of engagement and professionalism from employees.
Return and Refund Problems
Several reviews highlighted difficulties with returns and refunds, including confusing policies and unhelpful responses from management.
Store Condition
Reports of uncleanliness and disorganization in the store contributed to a negative shopping experience for some customers.
EJ
Eric Jones
Feb 7, 2026
1.0
Beware of the 15 day return policy. Just found out on day 19 that my automatic document feeder on the scanner of this $500 canon printer doesnt work and my options in the store were 1) go through the manufacturer or 2) buy a $50 best buy warranty to get my original purchase price back or to exchange. This is why Amazon is killing these companies. 15 day exchange window is not competitive. Instead of getting it exchanged I went ahead and bought the same model off of Amazon. It was $100 cheaper and comes with a hassle free 30day return.
HH
Hot Head
Jan 27, 2026
1.0
looking at computers, couldn't get anyone to pay any attention to us. so we left..no one cared.
TG
Terrina Griggs
Jan 20, 2026
4.0
I needed tech assist on my phone. The guys were very helpful.
LL
Lona L
Jan 15, 2026
5.0
Geek squad was fast and helpful . They corrected my issue in just a few minutes
RD
Robert Davis
Jan 14, 2026
1.0
The worst Best Buy I've ever visited across the USA.
Store is uncleanly, litter on floor, dirty countertops, stock is limited or non existent (unless you want a TV, overstocked on TV's).
Popped in last week to try and find an Antenna adapter for my car (online showed as available), it was not in stock. Today i ordered a laptop for work which also showed as available in-stock ready for pickup in 1 hour. After purchasing, it shows pickup available in 1 week (8 days from now), or i could have it shipped to my house for free in 2 days. INSANE. Best buy... this is why i have not purchased from you since 2024. Absolutely terrible in store experience, absolutely pathetic online experience. TRULY, i should have purchased from Walmart or Amazon, both companies are faster and at least have accurate stock quantities listed. Never again, you've lost a customer for life.
What are the operating hours of Best Buy in Conway, AR?
Best Buy Conway is open Monday through Friday from 10:00 AM to 9:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy at 600 Elsinger Blvd offer curbside pickup?
Yes, Best Buy Conway offers curbside pickup services for your convenience.
Can I get Geek Squad support at this Best Buy location?
Yes, you can get expert advice and Geek Squad support at the Best Buy location in Conway.
Is Best Buy Conway wheelchair accessible?
Yes, Best Buy Conway has a wheelchair accessible entrance to accommodate all customers.
What types of products can I shop for at Best Buy in Conway?
You can shop for TVs, computers, appliances, and much more at Best Buy Conway.
What payment methods are accepted at Best Buy Conway?
Best Buy Conway accepts debit cards and checks, and does not require cash only payments.
Are there other electronics or appliance stores near Best Buy Conway?
Yes, there are several nearby electronics and appliance stores including another Best Buy location and The Home Depot, which also offers appliances.
Where can I find sporting goods and bike rentals near Best Buy Conway?
DICK'S Sporting Goods, located near Best Buy Conway, offers sporting goods and bike rentals making it convenient for customers to shop for sports equipment nearby.
What are some nearby stores for clothing and shoes near Best Buy Conway?
Nearby you can find Spencer's, Burlington, Buckle, Chacos, and The Good Feet Store for a variety of clothing and shoe shopping options.
Are there convenient shipping and printing services close to Best Buy Conway?
Yes, Staples and UPS Alliance Shipping Partner are nearby and provide office equipment, printing services, and shipping center facilities for your needs.
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