Verizon

4.6
396 reviews

About

Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Troy’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
1112 Highway 231 S, Troy, AL
36081, United States

Hours

Reviews

4.6
395 reviews
5 stars
332
4 stars
19
3 stars
11
2 stars
8
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting employees like Cody, Tabatha, and Johnathan.

Technical Assistance

Customers frequently mentioned receiving effective help with phone issues, including virus removal, data transfer, and troubleshooting.

Wait Times

Some customers expressed frustration with long wait times and understaffing during busy periods.

Product Knowledge

The staff was noted for their thorough understanding of products and services, helping customers make informed decisions.

Store Environment

The store was described as clean and well-located, though some customers suggested improvements in inventory display.
  • ED
    Eddie Jason Dickenson
    Nov 2, 2025
    1.0
    Went in to pay my bill and after 30 min of standing there without anybody even speaking to me I decided to leave make a really improve on their customer service
  • AV
    Alejandro Vegas-Gutierrez
    Oct 20, 2025
    1.0
    I waited 47 minutes to be assisted. There were 3 employees and no one acknowledged my presence to, at least, tell me to be patient.
  • EB
    Edgar Jeffrey Blocker
    Oct 14, 2025
    5.0
    This location is always helpful to my needs. Better help than the Dothan and Montgomery locations. If you need the help, you have to go to this store! Shorter drive and a better experience.
  • WL
    William stacy Lee
    Oct 13, 2025
    5.0
    My phone was NOT working properly at all. I went to this location and they found the issues and got my back up fixed. So I don't have to buy a new cellphone now. Thank you all for your help
  • JB
    Jt Boswell
    Sep 14, 2025
    5.0
    This particular Verizon location is knowledgeable of their products. The folks at Walmart explained to me the incorrect information and this location was able to explain it thoroughly enough for me to understand it all. Walmart may have told me the wrong information to be able to upsell me on more things. This is an honest location.

Frequently Asked Questions About Verizon

Where is the Verizon store located in Troy, AL?

The Verizon store is located at 1112 Highway 231 S, Troy, AL 36081.

What are the operating hours for the Verizon store in Troy?

The Verizon store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.