Verizon

4.3
361 reviews
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Business Details

24919 John T Reid Pkwy, Scottsboro, AL
35768, United States
(256) 677-6088
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Scottsboro, AL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
24919 John T Reid Pkwy, Scottsboro, AL
35768, United States

Hours

Reviews

4.3
361 reviews
5 stars
269
4 stars
26
3 stars
12
2 stars
11
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Zoe, Kaylee, and Preston.

Professionalism

Several reviews highlighted the professionalism of the staff, noting their ability to handle customer inquiries and issues effectively.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about poor service from certain employees, leading to frustration.

Wait Times

Some customers reported long wait times, particularly during busy periods, which affected their overall experience.

Product Knowledge

Customers appreciated the staff's knowledge about products and services, which helped them make informed decisions.
  • DP
    Dawn Penguin
    Oct 28, 2025
    2.0
    My friend and I went in to finish activating her new phone and the customer service agent was rude and belligerent instead of trying to understand what was needed. I don't know if she needed a break or if she needs a different job, but customer service does not seem to be a suitable career choice for her.
  • SK
    Shawn Knoblauch
    Oct 13, 2025
    5.0
    Was in there to purchase a new phone. Really great customer service from Zoe- she was really helpful and knowledgeable!
  • MM
    Michael McBride
    Sep 28, 2025
    5.0
    Zoe took awesome care of me. She was extremely polite and knowledgeable. I look forward to working with them again in the future.
  • TR
    Terry M Robertson
    Sep 27, 2025
    5.0
    Fantastic experience getting iPhone 17 & iPhone 17Pro for my wife & I today!
  • AM
    Amber “Amber Rain” Mathewson
    Aug 20, 2025
    5.0
    Friendly and kind and helped point me in tbe direction I needed to go to help me.
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Frequently Asked Questions About Verizon

What types of wireless devices does Victra in Scottsboro offer?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What are the store hours for the Verizon Authorized Retailer in Scottsboro, AL?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 12:00 PM to 6:00 PM.