Verizon

4.3
364 reviews
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Business Details

24919 John T Reid Pkwy, Scottsboro, AL
35768, United States
(256) 677-6088
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Scottsboro, AL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
24919 John T Reid Pkwy, Scottsboro, AL
35768, United States

Hours

Reviews

4.3
364 reviews
5 stars
271
4 stars
27
3 stars
12
2 stars
11
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, several reported rude or unhelpful interactions.

Staff Knowledge

Many reviews highlighted the staff's knowledge and ability to assist with phone-related issues, contributing to positive experiences.

Wait Times

Several customers expressed frustration with long wait times and inadequate staffing during busy periods.

Overall Experience

Overall, experiences varied widely, with some customers having excellent service while others reported significant dissatisfaction.
  • RJ
    Richard Johnson
    3 days ago
    5.0
    Excellent service even with my many questions. She explained everything several times as I had questions. Could not have a better sales person.
  • KC
    Kim Cameron
    Dec 7, 2025
    5.0
    Very nice young man. he helped and was experienced in everything we needed with our phone.
  • DP
    Dawn Penguin
    Oct 28, 2025
    2.0
    My friend and I went in to finish activating her new phone and the customer service agent was rude and belligerent instead of trying to understand what was needed. I don't know if she needed a break or if she needs a different job, but customer service does not seem to be a suitable career choice for her.
  • SK
    Shawn Knoblauch
    Oct 13, 2025
    5.0
    Was in there to purchase a new phone. Really great customer service from Zoe- she was really helpful and knowledgeable!
  • MM
    Michael McBride
    Sep 28, 2025
    5.0
    Zoe took awesome care of me. She was extremely polite and knowledgeable. I look forward to working with them again in the future.
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Frequently Asked Questions About Verizon

What types of wireless devices does Victra in Scottsboro offer?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What are the store hours for the Verizon Authorized Retailer in Scottsboro, AL?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 12:00 PM to 6:00 PM.