Verizon

Reviews

• LO

  Lisa Ousley

  Jan 27, 2026
  5.0
  Last week my 90 yo mother and I went to Verizon to upgrade her phone. We ended up upgrading the 3 phones on my account, "cutting the cord" on our existing cable tv & purchasing Verizons Home Internet Gateway w/ plan perk and ended up saving money. Couldn't be happier and everything is working perfectly. Your employees, Mercy & Paul, were invaluable in this process. Their knowledge, patience & professionalism should be the standard for anyone in the sales & customer service industry. Give these two a raise Verizon! Employees with their skills, work ethic & happy demeanor are hard to come by nowadays.
• MZ

  Mia Zarudny

  Jan 15, 2026
  5.0
  Excellent service!!! This is the best customer service I have received at any Verizon i've been to. Prior to coming here I went to a different location where they wasted hours of my time and on top of that, told me misinformation where i could have missed out on the "no trade $1100 discount" from the holidays. I came to this location to trade in my iPhone 14 for a iPhone 17 pro and Carter & Chris D. made this process not only seamless but also enjoyable. Chris made the effort to call Verizon to ensure I got the discount I didn't even know i qualified for. They are both very cool people and I left feeling like I was completely taken care of. They deserve a raise! Thanks Carter and Chris!
• MB

  McKenzie Bowen

  Dec 15, 2025
  1.0
  My wife and I have been Verizon customers going on 8 years, and have the most expensive phone plan they offer. We went in to our local cellular sales September 27, to trade in our phones because we got the notification we were eligible for an upgrade. The phone I wanted was out of stock in store, the representative told me it was on back order and would be about 2-3 weeks before it came in. I said that was fine, we got her new phone and went home. A month passed by with no update so I called and they told me the order had been cancelled, I did not cancel it. I went back in the store to place the order again and was told they couldn’t reorder it because it was still on hold. Fast forward to November 28, over two months later, I had been calling or going to the store once a week to get an update because they never reached out to me. On November 28 I called again and they said my phone wasn’t in yet, but they had one in stock. They told me to come in on November 30. We go back to the store once the 30th and after waiting for over an hour we’re told they sold the phone the day before. I asked why they sold it after telling me to come in and they said they couldn’t hold it since it wasn’t the one I ordered. The representative said he would call for an update from corporate and let me know. I never heard back from him. On December 8, I went in the store and cancelled my initial order because the store said it was probably lost in transit. I asked if they would call me when it came in because they told me on December 8, it would be in within two business days. I call back today, December 15, because I still have not heard from them and have been on hold for approximately 25 minutes and still counting while they “check to see if the phone came in.” I have tried to be patient but this is ridiculous. We have 3 lines and pay over $300 a month, we have never been late and they have not apologized or tried to help at all during this extreme inconvenience.
• AY

  AlabamaUSA1234 on YouTube

  Dec 2, 2025
  5.0
  I take a friend to pay their phone bill and he always seems very comfortable and happy with the service
• CK

  C Kenton

  Nov 26, 2025
  5.0
  Best deals and customer service. So much quicker than an actual Verizon

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