Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Prattville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
335 reviews
5 stars
175
4 stars
48
3 stars
20
2 stars
18
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some representatives received praise for their helpfulness and professionalism, many customers reported rude and unhelpful staff.
Staff Knowledge
Several reviews indicated a lack of product knowledge among staff, leading to confusion and dissatisfaction regarding services and promotions.
Store Experience
Customers expressed frustration with long wait times, limited stock, and poor in-store service, suggesting a need for better management and training.
Billing Issues
Numerous complaints were made about billing errors, unauthorized charges, and lack of transparency regarding fees, leading to customer dissatisfaction.
- TSTara Simmons-Gulck1 day ago1.0This staff is the rudest. You walk in, they simply look at you and don't even bother to greet or ask if they can help. Ridiculous.
- SJSharica JohnsonDec 9, 20255.0Great customer! Shelton went above and beyond to resolve the issue with my phone. The entire Verizon team was professional from the moment you walked in
- WYWoo YooDec 3, 20255.0I would like to recommend Pete for his patients and his great customer service. I was looking to get more valuable plan and Pete showed me how to navigate through to get to the valuable option but still maintaining same features. Thank you Pete! Happy holidays!
- NHNayeli HernandezNov 4, 20251.0Horrible place to go, they add stuff to your account without telling you and lie about how much your bill is really going to be
- RRRoxanne RayOct 28, 20255.0I want to give this location and especially our customer service representative “Jay” a huge thank you and shout out for exemplary customer service. I had to get a new phone and this young lady walked me through the entire process, making suggestions and managing to keep her patience with this 1900’s customer! Thank you Jay for the pleasure of working with you and for your knowledge of your products and plans!
Frequently Asked Questions About Verizon
What types of products can I find at the Verizon store in Prattville?
You can find the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, tablets, laptops, and 5G home internet services.
What are the services offered by the Verizon store in Prattville?
The store offers mobile plans, wireless internet plans, and voice plans to meet personal and business needs.
Can I order products online and pick them up at the Verizon Prattville store?
Yes, you can place an order online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
What are the operating hours of the Verizon Prattville store?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.
How can I schedule an in-store appointment at Verizon Prattville?
You can schedule an appointment by visiting their website or using the My Verizon app to book your visit conveniently.
What payment options are accepted at Verizon Prattville?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash only transactions.
Are there any nearby dining options to visit before or after shopping at Verizon Prattville?
Yes, nearby restaurants include McAlister's Deli, Five Guys, Olive Garden, IHOP, and Moe's Southwest Grill, offering a variety of food choices.
What nearby services can be useful for customers visiting Verizon Prattville?
Nearby services include The UPS Store 6099 for printing and shipping needs, and Sport Clips Haircuts for grooming services.
Are there nearby fitness or wellness centers near Verizon Prattville?
Yes, Club Pilates is nearby offering pilates classes and gym facilities, and Luxury Nails & Spa provides nail and spa services.
What brands of smartphones are available at Verizon Prattville?
The store carries Apple, Samsung, Motorola, Google, Kyocera, and TCL smartphone brands.