Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Prattville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
331 reviews
5 stars
172
4 stars
48
3 stars
20
2 stars
18
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising individual employees for their helpfulness while others report rudeness and lack of knowledge from staff.
Staff Knowledge
Many customers expressed frustration with staff being uninformed about products and services, leading to poor service experiences.
Store Environment
Customers noted issues with the store's atmosphere, including long wait times, limited seating, and a lack of product availability.
Overall Experience
While some customers had positive experiences, many expressed dissatisfaction with the service and indicated they would consider switching providers.
- NHNayeli HernandezNov 4, 20251.0Horrible place to go, they add stuff to your account without telling you and lie about how much your bill is really going to be
- RRRoxanne RayOct 28, 20255.0I want to give this location and especially our customer service representative “Jay” a huge thank you and shout out for exemplary customer service. I had to get a new phone and this young lady walked me through the entire process, making suggestions and managing to keep her patience with this 1900’s customer! Thank you Jay for the pleasure of working with you and for your knowledge of your products and plans!
- MPManan PatelOct 23, 20251.0The laziest and the rudest store/staff (the young white guy who sits at the reception). I went to ask the details about getting new phone by trading my current phone and wanted to get some detailed information about how the trading works and which phone are eligible in trading, but the guy seems to be sleepy, was replying as if he hasn’t slept for last 2 days and just showed up for his hourly pay. NOT INTERESTED/NOT TALKATIVE. If you want to get any details or any service, I would suggest to ho to the Montgomery Verizon. Very helpful staff and very good service.
- NGNeal GartmanOct 1, 20251.0The sorriest version store I have ever been in my 21 years of being a customer rude customer service no products, and nowhere to sit. I will go to T mobile if I ever have to visit that store again. It's need to be closed…….
- CFChandler FarmerSep 29, 20255.0Kelly is amazing!!! Always gives the best service
Frequently Asked Questions About Verizon
What types of products can I find at the Verizon store in Prattville?
You can find the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, tablets, laptops, and 5G home internet services.
What are the services offered by the Verizon store in Prattville?
The store offers mobile plans, wireless internet plans, and voice plans to meet personal and business needs.
Can I order products online and pick them up at the Verizon Prattville store?
Yes, you can place an order online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
What are the operating hours of the Verizon Prattville store?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.
How can I schedule an in-store appointment at Verizon Prattville?
You can schedule an appointment by visiting their website or using the My Verizon app to book your visit conveniently.
What payment options are accepted at Verizon Prattville?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash only transactions.
Are there any nearby dining options to visit before or after shopping at Verizon Prattville?
Yes, nearby restaurants include McAlister's Deli, Five Guys, Olive Garden, IHOP, and Moe's Southwest Grill, offering a variety of food choices.
What nearby services can be useful for customers visiting Verizon Prattville?
Nearby services include The UPS Store 6099 for printing and shipping needs, and Sport Clips Haircuts for grooming services.
Are there nearby fitness or wellness centers near Verizon Prattville?
Yes, Club Pilates is nearby offering pilates classes and gym facilities, and Luxury Nails & Spa provides nail and spa services.
What brands of smartphones are available at Verizon Prattville?
The store carries Apple, Samsung, Motorola, Google, Kyocera, and TCL smartphone brands.