Verizon

3.8
532 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Prattville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
2755 Legends Pkwy, Prattville, AL
36066, United States

Hours

Reviews

3.7
331 reviews
5 stars
172
4 stars
48
3 stars
20
2 stars
18
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising individual employees for their helpfulness while others report rudeness and lack of knowledge from staff.

Staff Knowledge

Many customers expressed frustration with staff being uninformed about products and services, leading to poor service experiences.

Store Environment

Customers noted issues with the store's atmosphere, including long wait times, limited seating, and a lack of product availability.

Overall Experience

While some customers had positive experiences, many expressed dissatisfaction with the service and indicated they would consider switching providers.
  • NH
    Nayeli Hernandez
    Nov 4, 2025
    1.0
    Horrible place to go, they add stuff to your account without telling you and lie about how much your bill is really going to be
  • RR
    Roxanne Ray
    Oct 28, 2025
    5.0
    I want to give this location and especially our customer service representative “Jay” a huge thank you and shout out for exemplary customer service. I had to get a new phone and this young lady walked me through the entire process, making suggestions and managing to keep her patience with this 1900’s customer! Thank you Jay for the pleasure of working with you and for your knowledge of your products and plans!
  • MP
    Manan Patel
    Oct 23, 2025
    1.0
    The laziest and the rudest store/staff (the young white guy who sits at the reception). I went to ask the details about getting new phone by trading my current phone and wanted to get some detailed information about how the trading works and which phone are eligible in trading, but the guy seems to be sleepy, was replying as if he hasn’t slept for last 2 days and just showed up for his hourly pay. NOT INTERESTED/NOT TALKATIVE. If you want to get any details or any service, I would suggest to ho to the Montgomery Verizon. Very helpful staff and very good service.
  • NG
    Neal Gartman
    Oct 1, 2025
    1.0
    The sorriest version store I have ever been in my 21 years of being a customer rude customer service no products, and nowhere to sit. I will go to T mobile if I ever have to visit that store again. It's need to be closed…….
  • CF
    Chandler Farmer
    Sep 29, 2025
    5.0
    Kelly is amazing!!! Always gives the best service

Frequently Asked Questions About Verizon

What types of products can I find at the Verizon store in Prattville?

You can find the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, tablets, laptops, and 5G home internet services.

What are the services offered by the Verizon store in Prattville?

The store offers mobile plans, wireless internet plans, and voice plans to meet personal and business needs.