Business Details
3709 Us Highway 431 N, Phenix City, AL
36867, United States
Certified by Verizon • Feb 22, 2026
(334) 649-6475
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Phenix City, AL.
Visit our Verizon Store in Phenix City for all your latest mobile, 5G home internet, or business needs. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.8
369 reviews
5 stars
201
4 stars
44
3 stars
37
2 stars
21
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and knowledgeable staff, many reported poor service, rudeness, and lack of assistance.
Efficiency
Several reviews highlighted long wait times and inefficient service, with customers expressing frustration over delays and unorganized processes.
Product Knowledge
Some employees were noted for their expertise and ability to resolve issues quickly, while others were criticized for lacking knowledge and providing incorrect information.
Store Environment
The store atmosphere received positive remarks for being pleasant and clean, although some customers experienced disorganization during their visits.
- PHPiper Hawthorne2 days ago1.0This location is awful. They tell customers they cannot take bill payments when that is a blatant lie. I have 2 friends that are store managers at other Verizon locations that are NOT Victras and have been in store visiting each of them only to witness multiple customers come in from the 2 nearby Victra stores upset that they were turned away when they went to pay their bill. Even heard a few say they were turned away when requesting assistance understanding something before an upgrade. Someone needs to make them follow policy
- DGDan Gillis5 days ago1.0Horrible service! Bought a iPhone watch. They could not set it up because I could not remember my password. They had me bring it home and told to go back next day n they would set it up. That didn’t work either. I ask them to refund my money. They said there was a 50 dollar restock fee. I stated that I had never used it and did not feel that it was a purchase since it was nit usable. The fifty dollars ended up being 80 dollars as they kept the sales tax also. I was terrible upset and may have been using a few choice words by this time. I was accused of cussing the girl that was trying to help me. I told her I may have cussed but I didn’t cuss her. She then had ever sales person in the store around me like I was about to attack her. I will be leaving Verizon as soon as I can. Find another suitable carrier. Also, since this many of my apps have been turned off and I’m unable to sign back I as all my passwords do not work !! Yes, I’m suggesting they did something to my phone!! Bb
- LTLa-Toya TiyaFeb 14, 20265.0I stopped in today due to an issue I had with Samsung Pay on my watch. I received assistance from Jerrod. He was amazing! He was kind, courteous, and a great listener! I explained to him the trouble I was having. He proceeded with troubleshooting. I appreciate his willingness to assist and the knowledge he had about the issue. Jerrod went above and beyond! Thank you for the Amazing customer service you provided today! We need more Jerrods!!!! 😀
- BCBill CorneleJan 20, 20265.0Prompt personal price service. Resolved my issue with compromising Esim. All I needed was photo identify proof. Then after s few secs. I was out the door.
- SASilvia AlorJan 18, 20261.0Omg bad customer service. A mind that they dont want to me bother.
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Certified February 22, 2026Yext Knowledge Graph
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