Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Pell City’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.5
466 reviews
5 stars
363
4 stars
42
3 stars
16
2 stars
10
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, particularly highlighting individuals like Anthony, Adam, and Justin.
Problem Resolution
Several reviews mentioned positive experiences with staff resolving issues efficiently, although some customers reported frustrations with unresolved problems.
Sales Experience
Customers appreciated the thoroughness of staff in explaining plans and options, with many noting they received good deals and discounts.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor service and unhelpful staff, indicating inconsistency in customer experiences.
Store Environment
The store was described as clean and welcoming, with a friendly atmosphere that made customers feel comfortable.
- DDDorothy6 days ago5.0Such wonderful people here to help me with my Verizon account.
- JHJake HodgesOct 30, 20255.0Took great care of us and were very helpful!
- MWMildred WhitfieldOct 17, 20255.0Adam is always so helpful and kind! The only Verizon store I will use.
- RRRamiOct 13, 20251.0I’ve been dealing with a problem I just recently found out about. When I switched from AT&T to Verizon, I paid $580 to pay off my phone so I could start fresh. Now, over a year later, I’m finding out I’ve been getting charged monthly payments for that same phone this whole time. I was never told about this or made aware of it. I trusted Verizon since they’re supposed to be one of the top companies, but this really changed how I see them. A multi-billion dollar company that can’t find a way to refund me for money I already paid just feels wrong. What’s worse is having to call customer service, billing, and even go into stores, getting passed around, hung up on after an hour, and no one taking real responsibility. It’s not even about the money at this point — it’s the principle and how they treat their customers. If you’re thinking about switching to Verizon or trading in your phone, make sure everything is crystal clear before signing anything. I’d hate for anyone else to go through this same situation.
- OEOctavia EppsOct 5, 20255.0Jake was wonderful. He spent almost two hours helping fix a week long nightmare. He was patient and kind. He went above and beyond to get everything sorted.
Frequently Asked Questions About Verizon
What types of devices can I upgrade or purchase at the Verizon store located at 180 Martin Street N in Pell City?
At the Verizon store in Pell City, you can upgrade or purchase devices including Apple iPhone, Samsung Galaxy, Google Pixel, and Motorola smartphones.
Does the Verizon store at 180 Martin Street N offer support for Verizon plans and services?
Yes, wireless sales consultants at this Verizon store can help with upgrading your Verizon plan and provide access to exclusive Verizon services and promotions.
What are the payment options available at the Verizon store in Pell City?
The Pell City Verizon store accepts American Express, Discover, Mastercard, and Visa for payments.
What are the operating hours of the Verizon store at 180 Martin Street N?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Can I pick up my online orders at the Verizon Cellular Sales store in Pell City?
Yes, the Pell City Verizon store offers in-store pickup services.
Is it necessary to make an appointment before visiting the Verizon store at 180 Martin Street N?
No, appointments are not required to visit this Verizon store; you can walk in anytime during business hours.
What brands of smartphones and electronics are available at the Verizon Cellular Sales location in Pell City?
The store carries Verizon, Apple, Motorola, Samsung, LG, HTC, Google, Asus, and Verizon Wireless brands.
What nearby places can I visit before or after shopping at the Verizon store in Pell City?
Nearby, you can visit Pell City Steak House for dining, CVS Pharmacy for pharmacy needs, or check out entertainment options like the Redbox kiosk.
If I am coming to the Verizon store at 180 Martin Street N, are there nearby services for package shipping or receiving?
Yes, there are UPS Access Point locations nearby for convenient courier and shipping services.
Are there nearby ATM or banking services close to the Verizon Cellular Sales location in Pell City?
Yes, near the store you'll find The Exchange Network and LibertyX Bitcoin ATM, as well as PNC bank services.