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Brand Certified

Verizon

4.5
(479 reviews)

Business Details

(205) 338-4729

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Pell City’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Pell City connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
180 Martin Street N, Pell City, AL
35125, United States

Hours

Reviews

4.5
479 reviews
5 stars
375
4 stars
42
3 stars
15
2 stars
10
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, friendly, and knowledgeable, particularly highlighting individuals like Anthony, Jacob, and Justin for their exceptional service.

Billing Issues

Several reviews mentioned frustrations with billing problems, including unexpected charges and difficulties in resolving these issues, leading to dissatisfaction with the overall experience.

Store Experience

While many customers had positive experiences, some reported long wait times and unhelpful interactions, indicating inconsistency in service quality.

Product Knowledge

Customers appreciated the staff's expertise in helping them choose the right products and plans, although there were instances of misinformation that caused frustration.
  • BG
    Brad Gocken
    Feb 12, 2026
    5.0
    Really helpful when getting a new phone.
  • JP
    Janet Poe
    Jan 22, 2026
    5.0
    Fantastic
  • VS
    Vicki Smith
    Jan 5, 2026
    5.0
    Today I had a billing issue with a business account I had closed over two months ago and went to the Pell City Verizon store to try to get it resolved. Their sales rep Jacob Isabell was so, so helpful and maintained his professional demeanor and his sense of humor while he worked for well over an hour with their business corporate people. It was a complex problem and he had to stay on the line while corporate elevator music played on and on but he never showed any irritation at the delays that he encountered. Verizon is fortunate to have him as an employee and he deserves recognition for providing exemplary customer service. He has the patience of Job! If you go in that store with a problem and Jacob works with you, you will leave happy!
  • JK
    Jeff Kiker
    Dec 5, 2025
    5.0
    Tyler helped with all my questions I came in for and even showed me the few dollar increase for 2 new phones!! Thanks again
  • DD
    Dorothy
    Nov 17, 2025
    5.0
    Such wonderful people here to help me with my Verizon account.

Frequently Asked Questions About Verizon

What types of devices can I upgrade or purchase at the Verizon store located at 180 Martin Street N in Pell City?

At the Verizon store in Pell City, you can upgrade or purchase devices including Apple iPhone, Samsung Galaxy, Google Pixel, and Motorola smartphones.

Does the Verizon store at 180 Martin Street N offer support for Verizon plans and services?

Yes, wireless sales consultants at this Verizon store can help with upgrading your Verizon plan and provide access to exclusive Verizon services and promotions.

Brand Certified Facts from Verizon

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Certified March 01, 2026Yext Knowledge Graph
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