Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Pell City’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.5
468 reviews
5 stars
365
4 stars
42
3 stars
16
2 stars
10
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, particularly highlighting individuals like Anthony, Justin, and Adam.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding billing issues and perceived lack of support.
Store Environment
The store was noted for being busy, which some interpreted as a sign of good customer relations, while others mentioned long wait times.
Product Issues
A few customers expressed dissatisfaction with product-related issues, including receiving incorrect or used devices.
- VSVicki SmithJan 5, 20265.0Today I had a billing issue with a business account I had closed over two months ago and went to the Pell City Verizon store to try to get it resolved. Their sales rep Jacob Isabell was so, so helpful and maintained his professional demeanor and his sense of humor while he worked for well over an hour with their business corporate people. It was a complex problem and he had to stay on the line while corporate elevator music played on and on but he never showed any irritation at the delays that he encountered. Verizon is fortunate to have him as an employee and he deserves recognition for providing exemplary customer service. He has the patience of Job! If you go in that store with a problem and Jacob works with you, you will leave happy!
- JKJeff KikerDec 5, 20255.0Tyler helped with all my questions I came in for and even showed me the few dollar increase for 2 new phones!! Thanks again
- DDDorothyNov 17, 20255.0Such wonderful people here to help me with my Verizon account.
- JHJake HodgesOct 30, 20255.0Took great care of us and were very helpful!
- RRRamiOct 13, 20251.0I’ve been dealing with a problem I just recently found out about. When I switched from AT&T to Verizon, I paid $580 to pay off my phone so I could start fresh. Now, over a year later, I’m finding out I’ve been getting charged monthly payments for that same phone this whole time. I was never told about this or made aware of it. I trusted Verizon since they’re supposed to be one of the top companies, but this really changed how I see them. A multi-billion dollar company that can’t find a way to refund me for money I already paid just feels wrong. What’s worse is having to call customer service, billing, and even go into stores, getting passed around, hung up on after an hour, and no one taking real responsibility. It’s not even about the money at this point — it’s the principle and how they treat their customers. If you’re thinking about switching to Verizon or trading in your phone, make sure everything is crystal clear before signing anything. I’d hate for anyone else to go through this same situation.
Frequently Asked Questions About Verizon
What types of devices can I upgrade or purchase at the Verizon store located at 180 Martin Street N in Pell City?
At the Verizon store in Pell City, you can upgrade or purchase devices including Apple iPhone, Samsung Galaxy, Google Pixel, and Motorola smartphones.
Does the Verizon store at 180 Martin Street N offer support for Verizon plans and services?
Yes, wireless sales consultants at this Verizon store can help with upgrading your Verizon plan and provide access to exclusive Verizon services and promotions.
What are the payment options available at the Verizon store in Pell City?
The Pell City Verizon store accepts American Express, Discover, Mastercard, and Visa for payments.
What are the operating hours of the Verizon store at 180 Martin Street N?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Can I pick up my online orders at the Verizon Cellular Sales store in Pell City?
Yes, the Pell City Verizon store offers in-store pickup services.
Is it necessary to make an appointment before visiting the Verizon store at 180 Martin Street N?
No, appointments are not required to visit this Verizon store; you can walk in anytime during business hours.
What brands of smartphones and electronics are available at the Verizon Cellular Sales location in Pell City?
The store carries Verizon, Apple, Motorola, Samsung, LG, HTC, Google, Asus, and Verizon Wireless brands.
What nearby places can I visit before or after shopping at the Verizon store in Pell City?
Nearby, you can visit Pell City Steak House for dining, CVS Pharmacy for pharmacy needs, or check out entertainment options like the Redbox kiosk.
If I am coming to the Verizon store at 180 Martin Street N, are there nearby services for package shipping or receiving?
Yes, there are UPS Access Point locations nearby for convenient courier and shipping services.
Are there nearby ATM or banking services close to the Verizon Cellular Sales location in Pell City?
Yes, near the store you'll find The Exchange Network and LibertyX Bitcoin ATM, as well as PNC bank services.