Visit our store at Opelika for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Mixed reviews on customer service, with some employees praised for their helpfulness while others were described as rude and dismissive.
Staff Performance
Several customers highlighted exceptional service from specific employees like Akeem, Tanisha, and Brandon, contrasting with negative experiences involving other staff.
Store Experience
Customers frequently mentioned long wait times and poor management of customer flow, leading to frustration during visits.
Product Issues
Multiple reviews noted problems with product availability and service issues, including complications with phone transfers and billing.
TE
The Jeremy Effect
5 days ago
5.0
What is the phone number to speak to a actual person at this store? I called and got an annoying robot that connected me to straight talk but I want to talk about my Verizon
JC
John Crozier
6 days ago
4.0
When they are not slammed busy its great
IL
Issa Ladii
Feb 4, 2026
5.0
10/10 recommend and when you go in ask for Tanisha Porter she’s GREAT!! She was friendly and very helpful throughout the whole process of me porting over!
EZ
Elizabeth Zachry
Jan 9, 2026
1.0
The setup fee should have covered setup. Getting me to leave was a high priority. Old phone was turned off with transfer of items incomplete.
EW
Effie Wilkerson
Dec 7, 2025
1.0
I HATE verizon!! Worst customer service. I were told that my problem was not important and that there's no one above the supervisor that I could speak to. I paid my bill in full ...over $923.00 but im still being bill monthly!! I highly recommend any company except verizon unless you want high blood pressure!!!