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Best Buy

4.1
(1726 reviews)

Business Details

2147 Tiger Town Pkwy, Opelika, AL
36801, United States
(334) 737-1770

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
2147 Tiger Town Pkwy, Opelika, AL
36801, United States

Hours

Reviews

4.1
1,726 reviews
5 stars
955
4 stars
386
3 stars
159
2 stars
75
1 star
151

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including unhelpful staff and long wait times.

Staff Training

Several reviews indicated a need for better training among employees, as many were perceived as uninterested or lacking knowledge.

Product Availability

Customers noted issues with stock levels and the availability of specific items, leading to frustration.

Mixed Experiences

While some customers praised individual employees for their helpfulness, overall experiences varied widely, with many expressing dissatisfaction.
  • GG
    Gatzler
    1 day ago
    1.0
    Waited for help with buying a TV but couldn't get help. An employee walked past several times and ignored me when I asked for help, went to the front desk and they paged for someone but still couldn't help even after waiting another 10 minutes.
  • AO
    Amanda Osier
    6 days ago
    1.0
    Staff was unknowledgeable and didn't really want to help.
  • JR
    Just Being real
    Feb 17, 2026
    1.0
    I went in to buy a few items, washer dryer TV and nobody could help me so I went across the street to Home Depot
  • JM
    joseph miller
    Feb 16, 2026
    4.0
    I bought s new TV. I got help right away and a good deal on my purchase
  • LR
    Lauree Riggin
    Jan 29, 2026
    1.0
    Dear Best Buy Managers, Your staff might need a tad bit more training!💡 A customer was just in there a minute ago looking for help to purchase a fairly sizable item. He passed by a few employees who were engaged on their cell phones and did not seem interested in helping anyone. This customer spent several minutes walking past one particular worker who never looked up. There are other merchants in town. I must say I have had fairly good service recently so this might just be today. Anyway one sale lost.

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