Many customers reported poor customer service, including unhelpful staff and long wait times.
Staff Training
Several reviews indicated a need for better training among employees, as many were perceived as uninterested or lacking knowledge.
Product Availability
Customers noted issues with stock levels and the availability of specific items, leading to frustration.
Mixed Experiences
While some customers praised individual employees for their helpfulness, overall experiences varied widely, with many expressing dissatisfaction.
GG
Gatzler
1 day ago
1.0
Waited for help with buying a TV but couldn't get help. An employee walked past several times and ignored me when I asked for help, went to the front desk and they paged for someone but still couldn't help even after waiting another 10 minutes.
AO
Amanda Osier
6 days ago
1.0
Staff was unknowledgeable and didn't really want to help.
JR
Just Being real
Feb 17, 2026
1.0
I went in to buy a few items, washer dryer TV and nobody could help me so I went across the street to Home Depot
JM
joseph miller
Feb 16, 2026
4.0
I bought s new TV. I got help right away and a good deal on my purchase
LR
Lauree Riggin
Jan 29, 2026
1.0
Dear Best Buy Managers,
Your staff might need a tad bit more training!💡
A customer was just in there a minute ago looking for help to purchase a fairly sizable item. He passed by a few employees who were engaged on their cell phones and did not seem interested in helping anyone. This customer spent several minutes walking past one particular worker who never looked up.
There are other merchants in town.
I must say I have had fairly good service recently so this might just be today. Anyway one sale lost.